SAURABH KUMAR
New
Summary
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
4
4
years of professional experience
Work History
Barista
Mcdonalds(Mc Cafe)
Delhi
01.2022 - Current
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Team Leader
Lapino'z Pizza
New Delhi
11.2020 - 11.2021
- Provide training, coaching, and feedback to team members to ensure high levels of performance and productivity
- Handle customer inquiries, complaints, and feedback promptly and professionally, striving to resolve issues to the satisfaction of the customer
- Oversee the preparation of pizzas and other menu items according to established recipes and quality standards
- Manage inventory levels of ingredients, supplies, and packaging materials, ensuring adequate stock levels to meet demand
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Strong organizational and problem-solving abilities
- Flexibility to work evenings, weekends, and holidays as required.
Education
Bachelor of Arts Humanities -
Delhi University
High School Diploma -
Veer Udham Singh Sarvodya Bal Vidyalya
Skills
- Beverage Preparation
- Espresso machine operation
- Adaptability
- Conflict resolution
- Time management
- Teamwork
- Communication
- Computer basics
- Ability to Multitasks
- Team Player
- Opening and closing duties
- Friendly and outgoing
Additional Information
I have one principle that everything I do in my role will be good in all aspects
Languages
Hindi
English
Knowledgeacquisition
Reading exposes you to new ideas, perspectives, and information. Even if you're not reading books, you can still gain knowledge from articles, news websites, blogs, or even well-researched online content. This continuous learning process can help you stay informed about current events, trends, and developments in your areas of interest.
Personal Information
Title: BARISTA
Hobbies and Interests
- Travelling
- Sketch
Timeline
Barista
Mcdonalds(Mc Cafe)
01.2022 - Current
Team Leader
Lapino'z Pizza
11.2020 - 11.2021
Bachelor of Arts Humanities -
Delhi University
High School Diploma -
Veer Udham Singh Sarvodya Bal Vidyalya