SAURABH KUMAR
Noida
Summary
With 5 years of expertise in System Administration, Network Infrastructure, and Office 365 & Cloud Platform, I bring strong communication skills, active listening, and clear articulation to the table. Proficient in implementing and managing network infrastructure, I am adept at ensuring seamless operations. My experience includes effective administration of diverse systems and platforms, making me a valuable asset to any team. Resourceful professional with several years of experience expertly delivering crucial troubleshooting and technical issue resolution for improved organizational efficiency. Positive, end-user focus on documenting and fielding troublesome hardware and software service requests. Active support for tailored it deployment and management needs. Seasoned professional at scanning for necessary organizational and regulatory compliance, security flaws and upgrade challenges.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Support Specialist
WatchGuard Technologies
07.2023 - Current
- Administer and maintain network infrastructure, including firewalls, routers, and switches, ensuring high availability and security.
- Manage Windows servers and client systems, overseeing updates, patching, and configurations.
- Develop and deploy automated solutions using PowerShell to streamline repetitive tasks and enhance efficiency.
- Administer Linux-based systems for applications and services, ensuring optimal performance and security.
- Provide advanced troubleshooting for network, hardware, and software issues, minimizing downtime and disruption.
- Implement and manage Endpoint Protection and Detection Response (EPDR) solutions, safeguarding against threats.
System Engineer
Aapna infotech pvt ltd
12.2019 - 07.2023
- A System Engineer with more than 4 Years of professional experience specializing in Windows Systems/Server and Cloud technology
- A proven track record of supporting large-scale system migrations and driving automation to reduce IT infrastructure costs
- Adept at identifying innovative solutions to enhance organizational effectiveness
Customer Service Associate
Amazon
10.2018 - 12.2019
- Working as customer service associate at Amazon India
- Manage a large volume of inbound and outbound calls, emails and chats with knowledge and efficiency
- Identify and address customer needs with a goal of complete satisfaction
- Strong communication skills, including active listening and clear articulation
Education
B.Tech/B.E. - Electronics/Telecommunication
Bengal College of Engineering and Technology
Durgapur01.2018
12th - English
Bihar01.2014
10th - English
CBSE
01.2011
Skills
- Networking
- Windows Server
- Hardware
- Linux
- MCSA
- Desktop support
- Windows Administration
- Exchange Administration
- DNS
- Office 365 Administrator
Certification
- Vocational Training In BSNL
- Windows Server 2016
- Microsoft 365 Certified Teams Administrator
- Microsoft Certified Azure Fundamentals
- Microsoft 365 Certified Fundamentals
Languages
- English
- Hindi
Timeline
IT Support Specialist
WatchGuard Technologies
07.2023 - Current
System Engineer
Aapna infotech pvt ltd
12.2019 - 07.2023
Customer Service Associate
Amazon
10.2018 - 12.2019
B.Tech/B.E. - Electronics/Telecommunication
Bengal College of Engineering and Technology
12th - English
10th - English
CBSE
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