Summary
Overview
Work History
Education
Skills
Projects Worked On
Certification
Accomplishments
Timeline
Generic

Neha Kumbhare

Mumbai

Summary

  • IT Professional with 8+ years of experience in managing multiple priorities as a Business Analyst /Product Owner and driving successful business processes in Banking & Human Capital Management domain
  • Key Areas of Work included Bharat Bill Payments System, Digital Banking Cards, Electronic Payment Processes, Banking Software, Performance Management System
  • Involved in End to End Roll Out of Projects including Implementation and Enhancements in Agile Methodology as part of SDLC.
  • Organized and self-driven, achieving results on time by independently creating process efficiencies, and communicating progress along the way amid a busy project pipeline.
  • Dedicated Professional in maximizing the impact of key performance metrics to enhance and expand business operations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Business Analyst

Harbinger Systems
11.2022 - Current
    • Closely working with Business Stakeholders for Requirement Gathering , Software Development Life Cycle , Compliance, and demonstrations to facilitate business decisions and convert them into well-defined user stories, sprint planning, backlog refinements, product analysis , product features to manage product roadmap
    • Owned the planning and scheduling of 20+sprints and 200+ user stories and articulated the project vision to engineering.
    • Architected and enabled system development by facilitating communication between developers, and end-users to address issues.
    • Played key role in various SDLC stages such as Build, Test, Go-Live, and support to handle any functional/business-related queries/logs/defect/enhancements/change requests/design clarifications.
    • Created quality documentation to support training initiatives for business clients and recommended business process changes and improvements to Senior Management
    • Led product demonstrations to showcase key features and ensure alignment with business needs.
    • Defined the scope of the chatbots integration , ensuring alignment with the client's strategic objectives, such as improving customer service and streamlining operations.
    • Developed customized test plans tailored to each project, ensuring comprehensive test coverage and robust quality assurance.

Assistant Business Analyst

IDFC First Bank
01.2017 - 06.2019
    • Collaborated on the design, development, and implementation of digital banking solutions, improving customer experience and backend processing efficiency.
    • Played a key role in the Bharat Bill Payment System (BBPS) integration, enabling seamless and secure utility and service bill payments for customers through IDFC's digital channels.
    • Led the IRCTC integration project, facilitating direct railway ticket booking and payments through IDFC's digital banking platforms.
    • Worked with cross-functional teams (product, development, testing, compliance) to ensure successful end-to-end project delivery and adherence to regulatory standards.
    • Conducted system analysis, documented business requirements, and provided technical specifications for development teams.
    • Supported UAT testing, issue resolution, and post-deployment monitoring for digital banking projects.
    • Ensured system stability, scalability, and performance optimization for digital banking services.

Assistant System Analyst

C-Edge Technologies
10.2012 - 01.2016
  • Analyzed and gathered new business requirements from customers, ensuring successful integration with the existing core product to meet client needs.
  • Assisted in UAT for public banks on Aadhar Enabled Payment System (AEPS), e-KYC, and Financial Inclusion (FI) Kiosk Banking solutions.
  • Conducted comprehensive testing of applications for Aadhar-enabled payment systems, ensuring compliance with test cases defined by NPCI and UIDAI.
  • Played a key role in implementing the Financial Inclusion Kiosk Banking application across 12 SBI-sponsored Regional Rural Banks, and prepared MIS reports on financial transactions for senior management.
  • Collaborated with business users to understand change requests and new requirements, ensuring they were accurately documented and addressed.
  • Negotiated with implementation agencies regarding financial and technical efforts required to develop client-specific requirements, and secured necessary approvals.
  • Liaised with stakeholders, including public banks and third-party vendors (for new FI devices and Business Correspondents), to ensure smooth project execution.
  • Provided network connectivity and application support to ensure timely production releases and efficient deployment.
  • Mentored new team members on various facets of the application and related procedures, ensuring smooth onboarding and knowledge transfer.
  • Delivered product demonstrations to clients, showcasing key features and capabilities to drive adoption and client satisfaction.

Education

MBA - Finance

Pillai's Institute of Management Studies &Research
Mumbai
08-2012

Bachelor of Science - Information Technology

S.I.E.S College of Arts Commerce & Science
Mumbai
06-2010

Higher Secondary (12th) - Science

S.I.E.S College of Arts Commerce & Science
Mumbai
05-2007

Secondary School Certificate (10th) -

St. Xavier's High School
Mumbai
06-2005

Skills

  • Scrum Project Management
  • Drawio, Jira, Confluence, Notion
  • Interpersonal skills
  • Requirements analysis proficiency
  • Collaborative leadership
  • Documentation of wireframe designs

Projects Worked On

  • TargetCW- Performance Management System | Client – iAlign.work, USA
  • Implementation of Yellow.ai Chatbot in Mobile Banking Application | Client- IBM, India
  • Implementation of TCS BaNCS | Client- Regional Rural Banks
  • Integration with Workday | Client - Betterworks, USA



Certification

Certified Scrum Product Owner (CSPO), Scrum Alliance, May 2025

Accomplishments

  • Earned the Star of the Month Award for 2 years in a row at Harbinger Systems Ltd.
  • Earned the Star of the Quarter Award at C-Edge Technoligies Ltd.

Timeline

Business Analyst

Harbinger Systems
11.2022 - Current

Assistant Business Analyst

IDFC First Bank
01.2017 - 06.2019

Assistant System Analyst

C-Edge Technologies
10.2012 - 01.2016

MBA - Finance

Pillai's Institute of Management Studies &Research

Bachelor of Science - Information Technology

S.I.E.S College of Arts Commerce & Science

Higher Secondary (12th) - Science

S.I.E.S College of Arts Commerce & Science

Secondary School Certificate (10th) -

St. Xavier's High School

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Neha Kumbhare