Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Saurabh K. Yeole

Pune

Summary

Results-driven Product Analyst with a track record of enhancing payment success rates by 5% at PhonePe Pvt Ltd through data-driven optimizations and cross-functional collaboration. Expertise in SQL and stakeholder communication enables delivery of impactful solutions that improve user experience and operational efficiency.

Overview

8
8
years of professional experience

Work History

Product Analyst

PhonePe Pvt Ltd
10.2022 - Current
  • Collaborated cross-functionally with engineering, merchant onboarding, and business teams to enhance platform transaction success rates across UPI, card, and netbanking payment channels, significantly improving merchant experience.
  • Success Rate Optimizations: Improved card and UPI payment success rates from 81% to 86% by implementing features like Checkout Retry, Downtime notifications, Native OTP.
  • Implemented a service module for PG merchants to raise and track service requests, enhancing service efficiency and satisfaction.
  • Led and managed the successful migration of PhonePe Standard from V1 to V2, ensuring seamless transition and minimal downtime.
  • Conducted in-depth root cause analysis (RCA) of transaction failures and system bottlenecks using SQL and Python across various payment methods including UPI latency spikes, card authorization drops, and netbanking redirection issues.
  • Automated operational workflows and monitoring systems tailored to UPI gateway health, card issuer response times, and netbanking partner uptime, reducing incident response time by 30%.
  • Designed and maintained health monitoring solutions to track success rates, TPS, and response codes across all payment instruments, enabling proactive alerts and enhancing platform stability.

Product Analyst

Zeta
12.2021 - 08.2022
  • Managed success rates for the card payments platform.
  • Identified & resolved issues in failure, expired, and canceled transactions, addressing both internal and client-side fixes to improve overall credit and debit card success rates by 4%.
  • Created documentation & SOPs for product understanding and issue resolution.

Product Solution Consultant

Mediaocean Pvt Ltd
11.2020 - 12.2021
  • Managed L2 production support for Ignitia, a financial management platform.
  • Developed SQL queries and Unix scripts; coordinated between L1 and Dev teams.

Product Solution Consultant

PayU Payments Pvt Ltd
05.2019 - 10.2020
  • Managed end-to-end production systems for PayU's payment gateway, collaborating closely with engineering, product, and merchant success teams.
  • Identified and resolved product issues within PayU's PG Product Suite, ensuring seamless product performance.
  • Managed success rates for high-profile clients (Amazon, Flipkart, etc.), driving customer satisfaction.
  • Developed and implemented customized transaction routing logics for cards & UPI payments for key merchants, optimizing payment success rates.
  • Ensured new routing logics met performance expectations through diligent monitoring and adjustments.
  • Gathered requirements, tracked issues, and coordinated with engineering teams for system enhancements.
  • Mentored a team of 5 people and created comprehensive product documentation.
  • Investigated and resolved merchant success rate (SR) fluctuations through detailed SQL analysis and live debugging.
  • Automated custom reporting, data extraction, and operational dashboards using Python and Shell scripts.
  • Developed insights and recommendations based on real-time platform metrics.

L2 Production Support Engineer

IBM India Pvt Ltd
11.2017 - 05.2019
  • Supported telecom domain production applications.
  • Developed Shell scripts and SQL queries; collaborated with DBA, Network, and UNIX teams.

Education

B.E. - Computer Engineering

Sinhgad Institute of Technology
Pune

12th - HSC

Ambedkar University
Beed

10th - SSC

Ambedkar University
Beed

Skills

  • Product lifecycle management
  • Requirements gathering
  • Business requirements documentation
  • Stakeholder communication
  • Feature prioritization
  • Competitive analysis
  • Data-driven decision making
  • SQL proficiency
  • Python scripting and automation
  • Unix/Linux systems administration
  • API understanding (REST)
  • System monitoring and incident handling
  • JIRA project management
  • Confluence collaboration
  • Swagger documentation tools
  • Excel and Google Sheets proficiency

Affiliations

  • MediaOcean :- Received "Rising Star" Award and 11+ appreciations from clients and senior management.
  • PayU :- Recognized with 4 "R&R" Awards and a "Global Thank You" Award for outstanding contributions.
  • IBM :- “Spotlight Performer” by the client for rapid issue resolution and proactive incident prevention.

Languages

Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

Product Analyst

PhonePe Pvt Ltd
10.2022 - Current

Product Analyst

Zeta
12.2021 - 08.2022

Product Solution Consultant

Mediaocean Pvt Ltd
11.2020 - 12.2021

Product Solution Consultant

PayU Payments Pvt Ltd
05.2019 - 10.2020

L2 Production Support Engineer

IBM India Pvt Ltd
11.2017 - 05.2019

B.E. - Computer Engineering

Sinhgad Institute of Technology

12th - HSC

Ambedkar University

10th - SSC

Ambedkar University

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