Saurabh Ladkhedkar

• Worked for Emails, Calls and Chats.
• Was a Backup Resolution Specialist to train new hires.
• Was a point of contract for process related updates.
• Awarded 2 times "Shurveer" , fortnightly award for best performance in Peak-17.
• Won many awards on CS-India level.

Worked for Centrica (British Gas) in utilities domain,

• Worked for HP and Prudential
• Offered technical support and troubleshot issues
• Acquired product and service knowledge to provide solutions to customers
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
• Worked on SNOW (Service Now) to create, resolve and escalate Incidents
• Co-ordinated with management to create and streamline the Process
• Assisted Agents who were working from home when the SME is not available
• Checked for misrouted Tickets and corrected them
• Assisted Colleagues with any issues that they need help with.

• Offered technical support and troubleshoot issues
• Acquired product and service knowledge to provide solutions to customers
• Worked on Defender Products such as Defender for Cloud Apps, Defender for Identity, etc
• Identified security risks, threats, misconfigurations, and vulnerabilities of existing networks, systems, and applications to remediate identified threats.