Summary
Overview
Work History
Education
Skills
Certification
Timeline
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SAURABH MUKHARIYA

SAURABH MUKHARIYA

GWALIOR

Summary

Flexible Front Office Supervisor bringing 6 years of experience in managing front office operations and personnel. Leadership trained with a keen eye for detail and innovative problem solving to improve team performance through mentoring and training. Highly organized with proficiency in OPERA And IDS

Overview

7
7
years of professional experience
1
1
Certification

Work History

Front Office Supervisor

Radisson
GWALIOR
06.2023 - Current
  • Supervised front office staff, including hiring and training new employees.
  • Ensured proper customer service standards were met.
  • Monitored guest check-in and check-out procedures.
  • Handled customer complaints in a professional manner.
  • Maintained accurate records of all guests' bookings and payments.
  • Coordinated with other departments to ensure smooth operations.
  • Scheduled staff shifts and assigned duties as needed.
  • Developed strategies to improve customer satisfaction levels.
  • Managed inventory levels of supplies, equipment, and services used by the front office team.
  • Responded promptly to inquiries from guests or potential customers via phone or email.
  • Conducted regular meetings with front office staff members to discuss any issues they may have encountered during their shift hours or when dealing with guests directly at check-in and check-out counters .
  • Resolved conflicts between guests and and or employees in a timely fashion without compromising overall customer satisfaction ratings .

Front Office Executive

Hotel The Central Park
Gwalior
10.2018 - 05.2023
  • Provided customer service support to clients over the phone and in person.
  • Greeted customers, answered inquiries and directed them to the appropriate department.
  • Maintained a clean reception area by tidying up furniture, magazines, and other items.
  • Processed payments from Guest's for services rendered using cash, credit cards or checks.
  • Provided administrative support including photocopying, scanning documents, faxing.
  • Responded to emails sent by customers regarding their queries or complaints efficiently.
  • Handled incoming calls professionally while providing accurate information about products or services offered by the organization.
  • Prepared weekly reports summarizing customer service issues encountered during the week.
  • Handled payment processing and provided customers with receipts and proper bills and change.

Front Office Associate

Hotel Avalon Courtyard
Gurgaon
07.2017 - 09.2018
  • Greeted customers upon arrival and provided them with outstanding customer service.
  • Assisted guests with check-in, check-out, and room reservations.
  • Answered incoming calls and inquiries from potential guests in a professional manner.
  • Processed credit card payments using point of sale systems.
  • Maintained an organized front office area by restocking supplies as needed.
  • Ensured compliance with all company policies and procedures related to guest services.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.

Education

B.S.C HMCT ( Bachelor's) - Hotel Management

Chandigarh Group Of Colleges
Chandigarh
04.2017

Higher Secondary - Commerce

Excellence School
Gwalior
03.2014

High School Diploma -

St Pauls School
High School
03.2012

Skills

- Front Office Operations
- Guest Relations
- Team Leadership
- Reservation Management
- Problem Solving
- Communication Skills
- Microsoft Office Suite

  • Invoicing and Billing
  • Exceptional Customer Support
  • Staff Supervision
  • Oral and Writing Communication
  • Fluent in English and Hindi

Certification

  • Certified, Microsoft Office
  • Training program of 7 Days Institute if Hotel Management College Training
  • Got Best Performance Of the month Certificate in Radisson Hotel Group

Timeline

Front Office Supervisor

Radisson
06.2023 - Current

Front Office Executive

Hotel The Central Park
10.2018 - 05.2023

Front Office Associate

Hotel Avalon Courtyard
07.2017 - 09.2018

B.S.C HMCT ( Bachelor's) - Hotel Management

Chandigarh Group Of Colleges

Higher Secondary - Commerce

Excellence School

High School Diploma -

St Pauls School

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SAURABH MUKHARIYA