Learning new technology, Crossfit workout, Swimming, Drawing, Reading
Saurabh Mullick
Head Of Engineering
New Delhi
Summary
Seasoned professional with over a decade of experience in Financial Inclusion. Expertise in technology leadership, solution architecture, and platform integration within banking ecosystems. Currently Head of Engineering, driving innovation and system scalability. Improved customer satisfaction and operational efficiency by automating grievance management through CRM tool implementation and automated issue identification. Led DevOps transformation to automate release cycle and optimize infrastructure, reducing costs and increasing deployment frequency. Skilled in system design, complex integrations, and ensuring compliance with international standards. Strong focus on engineering leadership that aligns business goals with technology strategies and promotes cross-functional collaboration. Passionate about driving digital transformation in financial services, engineering excellence, and creating impactful platforms through robust architecture and optimized DevSecOps pipelines.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Head Of Engineering
Eko India Financial Services Private Limited
05.2024 - Current
- Led engineering strategy across backend, frontend, QA, and DevOps with a strong focus on delivery velocity and resilience.
- Piloted training programs aimed at improving technical skills across the engineering team for enhanced competency levels.
- Integrated AI-powered coding assistants and pair programming tools (e.g., GitHub Copilot, CodeWhisperer) to boost developer efficiency and reduce time-to-market.
- Automated code review and quality checks using AI-based static analysis tools, enhancing code reliability and team productivity.
- Architected and delivered seamless integrations with banking systems, national ID platforms, and third-party services.
- Spearheaded infrastructure cost optimization through DevOps automation, containerization, and cloud-native practices.
- Ensured full compliance with RBI guidelines, PCI-DSS, ISO 27001, MASV, and OWASP standards via security-first development practices.
Head Of Customer Experience
Eko India Financial Services Private Limited
09.2023 - 11.2024
- Redesigned Customer Journeys with Automation - Led a full-scale revamp of customer journeys by implementing automated workflows, resulting in a 35% reduction in manual interactions and a 25% improvement in response time across digital channels.
- Implemented Intelligent Chatbots and Self-Service Tools - Deployed AI-powered chatbots and knowledge bases across web and mobile platforms, automating 60% of Tier-1 support queries and enhancing 24/7 customer service availability.
- Integrated RPA and CRM Systems for Seamless Operations - Spearheaded the integration of RPA bots with CRM and backend systems, automating tasks such as onboarding, KYC verification, and service ticketing—achieving 40% faster processing.
- Drove Cross-Functional Alignment on CX Goals - Created an enterprise-wide CX automation roadmap in collaboration with IT, Marketing, and Operations, aligning customer experience KPIs with strategic business outcomes.
- Ensured Compliance in Automated CX Processes - Embedded compliance checks and data privacy safeguards within all automated workflows, aligning with ISO 27001, PCI-DSS, and GDPR standards.
- Promoted a Culture of Continuous CX Innovation - Introduced a CX Innovation Lab to test and deploy new automation technologies, AI tools, and journey improvements—fostering a culture of experimentation and rapid scaling.
Solution Architect
Eko India Financial Services Pvt Ltd
04.2021 - 08.2023
- Presented roadmap and technology infrastructure, demonstrating deep familiarity with APIs, platform infrastructure, security and integration capabilities.
- Created and implemented innovative business solutions to support corporate objectives.
- Conducted research to evaluate systems design and process efficiency.
- Kept up to date with latest industry knowledge and news to maintain and improve enterprise and business platforms.
- Improved solution efficiency by designing and implementing scalable architectures for enterprise clients.
Tech Architect
Eko India Financial Services Pvt Ltd
04.2019 - 03.2021
- Experience in designing innovative business solutions.
- Demonstrated mastery in evaluating requirements for business application integration and service activation.
- Proven mentor and training with expertise in communicating across organizational levels and with cross-functional teams to drive shared vision and foster culture of excellence
- Designed and architected the financial system which is currently used by 300+ organizations.
Tech Lead, Engineering
Eko India Financial Services Pvt Ltd
04.2015 - 03.2018
- Led team to plan, design, and implement applications and software.
- Translated technical specifications into project scopes of work and product requirements while spearheading design and development of databases and enterprise solutions.
- Introduced agile methodologies and effective development best practices to division to enhance product development.
- Reviewed project goals and objectives on monthly basis with project manager and design team.
- Managed team performance by training, mentoring, disciplining and motivating employees.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
Module Lead Developer
Eko India Financial Services Pvt Ltd
11.2011 - 03.2014
- Developed and automated multiple bank integrations in fastest possible time.
- Performed cost-benefit analyses to determine potential return on investment for proposed upgrades.
- Evaluated and adopted new technologies to address changing industry needs. Increased overall uptime by 99.99% via migrating to cloud.
- Documented procedures and business processes and shared information with appropriate stakeholders.
Software Engineer
Anduril Technologies Pvt Ltd
12.2007 - 10.2011
- Orchestrated efficient large-scale software deployments, including testing features and correcting code.
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Adjusted design parameters to boost performance and incorporate new features.
- Communicated technical development stages and provided design support to businesses and other stakeholders encouraging participation for on-time execution.
- Researched, designed and implemented scalable applications for data extraction, analysis, retrieval and indexing.
- Revised, modularized and updated old code bases to modern development standards, reducing operating costs and improving functionality.
Education
B.Tech - Computer Science
MGMCoET
04.2003 - 05.2007
Skills
Engineering Leadership & Strategy
End-to-End Solution & Tech Architecture
Scalable System Integration
Engineering software proficiency
Agile Delivery & Cross-Functional Team Management
Regulatory compliance
Interests
Timeline
Head Of Engineering
Eko India Financial Services Private Limited
05.2024 - Current
Head Of Customer Experience
Eko India Financial Services Private Limited
09.2023 - 11.2024
Solution Architect
Eko India Financial Services Pvt Ltd
04.2021 - 08.2023
Tech Architect
Eko India Financial Services Pvt Ltd
04.2019 - 03.2021
Tech Lead, Engineering
Eko India Financial Services Pvt Ltd
04.2015 - 03.2018
Module Lead Developer
Eko India Financial Services Pvt Ltd
11.2011 - 03.2014
Software Engineer
Anduril Technologies Pvt Ltd
12.2007 - 10.2011
B.Tech - Computer Science
MGMCoET
04.2003 - 05.2007
Similar Profiles
Arushi KrishaliArushi Krishali
Senior Accounts Receivable Specialist at Eko India Financial Services Private LimitedSenior Accounts Receivable Specialist at Eko India Financial Services Private Limited
Vishnu Vishnu null
Senior Sales Executive at GOAL POINT FINANCIAL SERVICES INDIA PRIVATE LIMITEDSenior Sales Executive at GOAL POINT FINANCIAL SERVICES INDIA PRIVATE LIMITED
Ranjith Menon TRanjith Menon T
Accountant II at Caterpillar Financial Services India Private LimitedAccountant II at Caterpillar Financial Services India Private Limited
Keshav VermaKeshav Verma
Software Developer Trainee at Netsquare TechnologiesSoftware Developer Trainee at Netsquare Technologies
Abhishek BaliAbhishek Bali
Associate Consultant at Easy Lane Management Private LimitedAssociate Consultant at Easy Lane Management Private Limited