Saurabh Pal
Ghaziabad
Summary
Dynamic SCM and operations leader with a proven track record at Daalchini Technologies Pvt Ltd., excelling in B2B and B2C operations, and inventory management. Spearheaded teams of 230+ to drive process improvements and cost efficiencies, achieving significant operational SLAs. Skilled in project management and leadership, adept at fostering team training and development.
Overview
10
10
years of professional experience
Work History
City Head - Operation FC (SCM Ops-Noida)
Daalchini Technologies Pvt Ltd.
Noida
04.2023 - Current
- As a manager, I am responsible for creating a world-class customer experience by managing first-mile, last-mile, and fulfillment center operations, and owning the outcome.
- With headcounts of direct reporting 4 Assistant City Manager, 12 Hub Managers, and 17 Assistant Hub Managers.
- Oversee the daily operations of the area (Noida, Chandigarh, East and South Delhi, Ghaziabad, Agra, Meerut, Aligarh,Mohali, Amrithsar and Ludhiana).
- Coordinate with other departments to ensure efficient operations.
- Monitor and analyze operational performance to identify areas for improvement.
- Drive the lowest-cost store operations while maintaining on-time delivery performance.
- Responsible for organizing the safe and efficient receipt, storage, pick and pack, and dispatch of products to the customer.
- Prepare weekly/monthly operating plans for clusters.
- Prepare a weekly basis report in all cities, and discuss it with the central team.
Senior Manager - Operations (SCM Ops-Gurugram)
Daalchini Technologies Pvt Ltd.
Gurugram
09.2022 - 04.2023
- I am responsible for managing first-mile, last-mile, and fulfillment center operations, and owning the outcome with a headcount of over 230 indirect employees, along with direct reporting 1 Assistant city manager, 4 hub managers and 4 team leaders
- Adhere to all warehousing, handling, and shipping requirements.
- Vendor management and take stock related follow-up with brands and vendor POC.
- Manage complete two warehouse operations (inward, inventory, outward, and return).
- Manage for cost and productivity, efficiency, to achieve operations SLAs.
- Prepare the monthly budget for the entire city of Gurugram.
- Prepare SOPs and ensure adherence to fulfillment processes.
- Strategically manage the warehouse in compliance with the company's policies.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
Dark Store Manager (Warehouses-Noida)
Blinkit
Noida
12.2021 - 09.2022
- Inbound: formatting schedule for vehicle projection, dock placement, sanity check, QC, inward, and putaway as per flow.
- Outbound: Hub-wise scheduling of vehicle placement, billing as per schedule, pick list, and material segregation after QC check, material loading as per schedule, TMS cutoff times, and E-way Bill.
- Manifest, 3PL operation scheduling.
- Inventory - Inventory check point and control, capacity, vertical-wise peak inventory control, material movement as per warehouse layout and space constraints, rigorously keep a check on stock movement, physical and system stock take, variance check, material placement, bulk to location movement, GTL, and putaway as per system-defined TAT.
- Manpower: Roster planning for 24.
- 7 operations, leave management, manpower planning, off-role/on-roll staff, KRAs, and performance checks as per their warehouse role (inbound, outbound, inventory).
- Shift reporting involves maintaining all the necessary reports from the team during my shift, compiling them according to the desired reporting format, and ensuring they are marked to the reporting manager before the shift handover. The reports include total inbound, outbound, inventory put-away, and other manpower reports.
- Returns standardize processes and routines.
- Responsible for the entire return process, makes day-to-day decisions within our group.
- Monitored inventory levels and placed orders to restock shelves.
Senior Hub Manager (Last Mile Ops- Ghaziabad)
Grofers India Pvt Ltd
Ghaziabad
01.2021 - 08.2021
- Responsible for handling and monitoring day-to-day operations in Ghaziabad.
- Implementation of new SOPs for continuous improvement.
- Responsible for the RTO and RVP process at the branches.
- Handling 13 DC stock reconciliations for the retrieval of open, damaged, short, and lost shipments/orders.
- Monitoring the DRS status to increase the delivery performance regularly.
- Team leaders are responsible for opening, closing, and managing daily operations, supervising, coordinating delivery staff development, achieving all corporate set goals, providing customer service, developing the team, overseeing front-end service levels, and resolving customer and staff issues.
- Monitoring 8 DC (dispatch point hub), handling 250+ manpower.
- Petty cash management.
- Prepare weekly complaints RCA's, and share with the Central team.
- Shift planning: Station manager and team leaders assign tasks accordingly.
- Coordination with the warehouse team for any dispatch or vehicle-related issues.
- Maintaining daily reports, as well as weekly reports.
- Ensuring the availability and management of all store assets, including bags, cold boxes, gel packs, and HHD devices.
Hub Manager (Last Mile Ops- Ghaziabad)
Grofers India Pvt Ltd
Ghaziabad
02.2018 - 08.2021
- Responsible for handling and monitoring day-to-day operations in Ghaziabad.
- Implementation of new SOPs for continuous improvement.
- Taking on all the responsibility of the station, such as inbound and outbound operations.
- Checking daily base order volume and planning for route creation according to available GSPs.
- Taking follow-ups with GSP Fe's to deliver orders within the time slot without any backlog.
- Focus on GSP Fe's delivery performance, and motivate them to increase their delivery performance.
- Responsible for collecting COD cash from all drop points and depositing the same in company accounts.
- Maintain all COD cash reports and cash reconciliations on a daily basis.
- Handle all queries related to DEPS and MDND, and respond to all mail queries.
- Update the attendance of on-roll and off-roll staff on a daily basis, and manage their week off and leave.
Assistant Store Manager (Store Ops-Noida)
Gurind India Pvt Ltd
Noida
08.2016 - 02.2018
- Overseeing daily store fulfillment activities.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Working alongside a 3PL and utilizing their WMS software to optimize warehouse and fulfillment operations.
- Tracking inventory levels stops preventing stockouts.
- Preventing inventory shrinkage, accidents,
- Making a GRN (Good Receipt Note) against received material.
- Maintaining the stock ledger, outward/inward stock register.
- Maintaining the SLA, inbound, outbound, inventory.
- Coordinating with the audit and quality team.
- Prepare the rejection, NRGP, consulting with the purchase department.
Sales Executive (GZB Area)
NCR Housing (Under UCO BANK)
03.2015 - 06.2016
- Takes responsibility and ownership of prospective and existing customers within an assigned territory.
- Developing and delivering value proposition messages through a method. E., phone, web.
- Operated register, handled cash and processed credit card transactions.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
Education
Bachelors - Science
Dr. B.R. Ambedkar University
Agra, UPIntermediate -
Uttar Pradesh State Board
Allahabad, UPHigh School -
Uttar Pradesh State Board
Allahabad, UPSkills
- SCM
- LM Operations
- Inventory management
- B2B Operations
- Warehouse operation
- B2C Operation
- Vendor Management
- Budget Management
- Process improvement
- Project Management
- Leadership
- Team Training
Educationalqualifications
MBA, Supply & Chain Management, Jaipur National University - Distance Education, Bachelors, Science, Dr. B.R. Ambedkar University Agra UP, Intermediate, Uttar Pradesh State Board Allahabad UP, High School, Uttar Pradesh State Board Allahabad UP
Languages
- English
- Hindi
Disclaimer
I hereby declare that all the information mentioned above is true, complete and correct to the best of my knowledge & belief.
Carrieroverview
A focused and result oriented professional with over 9 years of experience in Supply Chain Management, Warehouse Management, Team Building & Leadership, Inventory Management, Audit & Recon Management.
Personal Information
- Father's Name: Mr. Shiv Pal Singh
- Mother's Name: Mrs. Meera Devi
- Title: Manager
- Date of Birth: 06/04/94
- Gender: Male
- Marital Status: Married
Timeline
City Head - Operation FC (SCM Ops-Noida)
Daalchini Technologies Pvt Ltd.
04.2023 - Current
Senior Manager - Operations (SCM Ops-Gurugram)
Daalchini Technologies Pvt Ltd.
09.2022 - 04.2023
Dark Store Manager (Warehouses-Noida)
Blinkit
12.2021 - 09.2022
Senior Hub Manager (Last Mile Ops- Ghaziabad)
Grofers India Pvt Ltd
01.2021 - 08.2021
Hub Manager (Last Mile Ops- Ghaziabad)
Grofers India Pvt Ltd
02.2018 - 08.2021
Assistant Store Manager (Store Ops-Noida)
Gurind India Pvt Ltd
08.2016 - 02.2018
Sales Executive (GZB Area)
NCR Housing (Under UCO BANK)
03.2015 - 06.2016
Bachelors - Science
Dr. B.R. Ambedkar University
Intermediate -
Uttar Pradesh State Board
High School -
Uttar Pradesh State Board
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