Saurabh Pande

Managing cybersecurity and network security programs with a team of 150+ members, including engineers, team leads, and project managers:
- Oversaw a privileged access management (PAM) product support program in 4 different regions (India, Costa Rica, Colombia, China).
- Operationally led a team of 25 engineers in India, guiding them to surpass all KPIs for 5 consecutive quarters by utilizing SFDC Automation and implementing top operational practices.
- Contributed significantly to transitioning the business from FTE-based contracts to transactional contracts.
- Additional responsibilities included managing 2 network security programs, 2 cybersecurity programs, 1 data analytics program, and CoE hiring initiatives at the organizational level.

Other responsibilities:
- Planned and designed programs, monitored progress, resolved issues, and initiated corrective actions proactively.
- Defined governance structures for programs.
- Ensured effective quality assurance and overall program integrity.
- Managed program budgets, monitored expenditures and costs against benefits delivered.
- Facilitated the appointment of project team members.
- Allocated common resources and skills across program projects (Quality, MIS, L&D personnel).
- Managed third-party contributions to programs.
- Communicated with all stakeholders.
- Managed risks for successful program outcomes.
- Initiated additional activities and interventions for identified gaps or issues.
- Regularly reported program progress to BU head and program director.

* Led teams of 14 Guardium L2 professionals in India and Mexico, in addition to overseeing 30 Identity L2 professionals in India.
* Managed global operations, customer and escalation management, monthly and quarterly reviews, KRA planning, performance evaluations, Salesforce reporting, advanced technical support, lab management, self-help initiatives, process enhancements, and business growth.
* Acknowledged as Top Talent multiple times, boosted customer satisfaction by 25%, implemented best practices, provided mentorship to engineers, and facilitated team expansion.

System Administrator specializing in Unix/Linux systems within a BAU team, overseeing change-related tasks across the Unix estate. Proficient in various Unix flavors such as AIX (5.3, 6.1), Solaris (10, 11), and Linux (SUSE 10.x, 11.x, Redhat 5.6, 6.x). Experienced with Veritas Volume Manager (VXVM), Veritas Cluster Servers (VCS), Concurrent Volume Manager (for Oracle RAC, SFORAC), Sun Volume Manager, and SAN management on Unix servers.

Managed OS patching for Solaris, Linux, and AIX systems. Experienced in HP server Automation and troubleshooting OS issues. Transitioned from 24/7 Production Support to focus on release management.