SAURABH PARMAR
Bengaluru
Summary
Operations professional with over ten years of experience in team leadership and motivation. Achieved business targets consistently under budget through strategic planning and data-driven decision-making. Expertise in scaling operations, managing P&L, and optimizing logistics in dynamic environments across India and South Asia. Demonstrated success in implementing operational improvements that enhance productivity and reduce costs.
Overview
13
13
years of professional experience
Work History
Operations Director
Borzo India
Bangalore
07.2025 - Current
- Directing nationwide operational strategy and delivery efficiency for India’s leading hyperlocal logistics provider.
- Oversaw daily operations and ensured efficient service delivery across multiple locations.
- Managed day-to-day operations of a large staff in multiple departments.
- Created policies and procedures for improved workflow processes.
- Worked with management team to develop operational goals aligned with business strategy.
Director - C2B Operations
Cars24
Bangalore
11.2024 - Current
- Leading Operations and Supply at Cars24, managing Franchise expansion and the A2I (Appointment to Inspection) vertical.
- Grew revenue by 30% in 4 months by increasing dealer transactions and optimizing high ASP margins.
- Expanded franchise network to 100+ outlets; reduced launch time from 45 to 15 days with a new playbook.
- Improved CJ efficiency from 4.5 to 5.7 inspections/day via app and route optimization.
- Leading Conversational AI rollout to automate tasks and cut costs.
Operations Director
Borzo India
Delhi/Mumbai
08.2022 - 11.2024
- Led nationwide operations with focus on last-mile logistics across food delivery, Q-commerce, pharmacy, and ecommerce verticals.
- Achieved 8% CM1 margin, the highest in the market, through cross-utilization of fleets and operational efficiency.
- Scaled monthly deliveries from 5K to 2M+ across 22 cities, surpassing key competitors like Shadowfax in 14 cities.
- Delivered end-to-end last-mile execution for top clients including Zepto, Blinkit, Tata 1MG, Licious, Flipkart, Amazon, Zomato, and others.
- Scaled high-performance delivery networks across multiple cities via strategic planning, cost optimization, and automation.
- Built robust delivery infrastructure including contact centers, supply networks, and tech-enabled dispatch systems.
- Improved delivery SLAs, rider productivity, and customer satisfaction through data-driven insights and agile management.
Head of Regional Operations
Daraz (Alibaba Group)
Delhi
10.2021 - 08.2022
- Led operations and expansion of Daraz Food across five countries-Bangladesh, Sri Lanka, Pakistan, Nepal, and Myanmar, including launching food delivery operations in Sri Lanka, Nepal, and Myanmar using the proven Bangladesh playbook.
- Acquired, led post-merger integration, and managed operations of HungryNaki, a food delivery platform in Bangladesh.
- Scaled daily orders 4x and halved average delivery time within one-year post-acquisition.
- Optimized payroll systems and processes to align with business and system changes.
- Built high-performing local teams from scratch across diverse geographies.
- Aligned regional logistics and customer support functions with core business strategy.
Head of Logistics
Foodpanda (Delivery Hero)
Dhaka
11.2018 - 08.2021
- Led a team comprising of Business Intelligence, Logistics and Operations, Recruitment, Finance in Logistics, Area Managers and a fast-growing rider fleet.
- Held complete P&L responsibility of Country Logistics.
- Transformed Foodpanda Bangladesh from early-stage ops (250 orders/day) to national market leader (80K+/day).
- Decentralized hiring and introduced referral-based onboarding, boosting conversion rates from 1% to 66%.
- Shifted to per-order incentive model and redesigned delivery zones, cutting the average delivery time to 18 minutes.
- Scaled delivery fleet from 35 to 15,000+ riders, achieving sustainable unit economics and operational excellence.
General Manager
Infocrunch
Gujarat
04.2017 - 11.2018
- Managed a team of 150 members.
- Responsible for end-to-end execution of all modules including ground operations, data gathering, gathering onground intelligence, branding and communication related to projects.
- Strategizing and ideating long-term and short-term action plan for the clients.
- Promoted to 'General Manager' from the position Campaign Manager in June 2018.
Category Manager
Shopclues
Gurgaon
09.2015 - 03.2017
- Handled the P&L of 2 categories (Kitchen and Dining).
- Demonstrated the ability to develop category relationships with retailers, participated in range reviews, promotional planning and developed rationale for new listings.
- Led and developed the relationship with over 100+key sellers, brands and partners within the portfolio and in line with the category strategy.
- Built effective range plans, targeted merchandise and used levers to get products on site to drive performance. Coordinated with BD team and inventory planning team for the same.
- Negotiated agreements with suppliers to manage inventory, quality and cost.
- Awarded the 'Most Profitable Category' award in July 2016.
Pricing Analyst
Amazon
Bangalore
06.2013 - 08.2015
- Conducted market survey to benchmark market price levels for selected products.
- Strategized product pricing at amazon to boost competitiveness.
- Instrumental in auditing the price revision process.
- Mentored and led a team of 5 members.
- Assignment of daily tasks and tracking the monthly KPIs for 5 team members.
- Onboarded & trained new team members and briefed them regarding their roles and responsibilities.
- Promoted to 'Quality Analyst' from the position of process associate in April 2015.
- Awarded 'Employee of the Quarter' Award in June 2015.
Education
Bachelor of Engineering - Electrical and Electronics Engineering
Visvesvaraya Technological University (VTU)
01.2013
Skills
- P&L Management
- Cost Optimization
- Logistics Performance Improvement
- Cross-functional Leadership
- Fleet Management
- Forecasting Models
- Process Automation
- Partner Integrations
- Scalable Operations
- Fraud Prevention
- Advanced Microsoft Excel
- Team Building
- Strategic Planning
Languages
- English
- Gujarati
- Hindi, Native
- English, Proficient
- Gujarati, Proficient
Timeline
Operations Director
Borzo India
07.2025 - Current
Director - C2B Operations
Cars24
11.2024 - Current
Operations Director
Borzo India
08.2022 - 11.2024
Head of Regional Operations
Daraz (Alibaba Group)
10.2021 - 08.2022
Head of Logistics
Foodpanda (Delivery Hero)
11.2018 - 08.2021
General Manager
Infocrunch
04.2017 - 11.2018
Category Manager
Shopclues
09.2015 - 03.2017
Pricing Analyst
Amazon
06.2013 - 08.2015
Bachelor of Engineering - Electrical and Electronics Engineering
Visvesvaraya Technological University (VTU)