Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Saurabh Parsad

Saurabh Parsad

New Delhi

Summary

Enterprising Reservations Manager adept in managing work procedures, preparing work schedules and expediting reservationists' workflow. Analytical and detail-oriented with excellent communication skills. Offering 08 years of service and expertise in reservation zone.

Overview

15
15
years of professional experience

Work History

Reservations Manager

Hotel Kingston Park
New Delhi
07.2017 - Current
  • Developed and implemented policies for reservations management.
  • Scheduled staff shifts and assigned duties for reservation agents.
  • Monitored call volumes, answered calls, and resolved customer inquiries related to reservations.
  • Established relationships with vendors providing discounts or special offers for hotel guests.

Front Desk Receptionist

Hotel Danish Residency
New Delhi
05.2015 - 02.2017
  • Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
  • Coordinated with other departments to ensure smooth running of the entire hotel operation.
  • Conducted regular meetings with staff members to discuss new initiatives or changes in existing processes.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.

Front Desk Receptionist

Hotel Ashu Palace
New Delhi
03.2013 - 04.2015
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.

Front Desk Receptionist

Hotel Taksh Inn
New Delhi
01.2011 - 03.2013

Front Desk Receptionist

Hotel Jaggi Palace
10.2009 - 01.2011

Education

High School Diploma -

Govt. Co-Ed Sarvodaya Vidhyalaya
Rohini Sector 6
05-2008

Skills

  • Customer Service
  • Account Reconciliation
  • Records Management

Languages

Hindi
First Language
English
Intermediate (B1)
B1

Timeline

Reservations Manager

Hotel Kingston Park
07.2017 - Current

Front Desk Receptionist

Hotel Danish Residency
05.2015 - 02.2017

Front Desk Receptionist

Hotel Ashu Palace
03.2013 - 04.2015

Front Desk Receptionist

Hotel Taksh Inn
01.2011 - 03.2013

Front Desk Receptionist

Hotel Jaggi Palace
10.2009 - 01.2011

High School Diploma -

Govt. Co-Ed Sarvodaya Vidhyalaya

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Saurabh Parsad