Art and Design
Yogita Gera
Centre Manager
Noida
Summary
Dynamic leader with a proven track record at Teachwell Professional Studies Pvt. Ltd. Spearheaded operations, enhancing customer satisfaction and revenue growth. Expert in data analysis and staff leadership, fostered teamwork, streamlined processes, and maintained compliance, significantly boosting center performance. Skilled in financial reporting and operations management, drove continuous improvement and strategic stakeholder collaboration. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Area Branch Manager
Teachwell Professional Studies Pvt. Ltd.
New Delhi
04.2010 - 03.2022
- Reduced operational costs by identifying inefficiencies and implementing cost-saving measures.
- Collaborated with other branch managers to share best practices, benchmark results, and discuss ongoing challenges.
- Facilitated cross-selling initiatives among various departments for maximized revenue generation.
- Optimized financial growth by monitoring budget allocation and expense control measures.
- Initiated regular staff meetings to review performance metrics, address concerns, and motivate team members toward success.
- Implemented risk management strategies to minimize potential losses from fraud or theft incidents.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Centre Manager
Teachwell Professional Studies Pvt. Ltd.
New Delhi
04.2004 - 03.2010
- Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
- Coordinated events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Streamlined scheduling procedures to optimize resource allocation, resulting in better overall management of the center's workload.
- Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Monitored financial performance indicators regularly to make informed decisions regarding budgeting adjustments or investments in new resources as needed.
- Coordinated with cross-functional teams to ensure seamless service delivery.
Education
PGDBM - Finance And HR
Symbiosis School of Distance Learning
Pune 06.2006 - 06.2008
Bachelor of Commerce - Commerce
Delhi University
Delhi 06.2003 - 05.2006
Skills
Data Analysis
Staff Leadership
Financial Reporting
Facility Maintenance
Operations Management
Compliance Monitoring
Operations Oversight
Team Supervision
Interests
Timeline
Area Branch Manager
Teachwell Professional Studies Pvt. Ltd.
04.2010 - 03.2022
PGDBM - Finance And HR
Symbiosis School of Distance Learning
06.2006 - 06.2008
Centre Manager
Teachwell Professional Studies Pvt. Ltd.
04.2004 - 03.2010
Bachelor of Commerce - Commerce
Delhi University
06.2003 - 05.2006