Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

SAURABH SAGAR

ghaziabad

Summary

Senior executive specializing in operations with expertise in developing and implementing fraud detection policies. Monitors performance metrics to ensure alignment with organizational targets. Delivers exceptional customer service while fostering strong relationships with sellers and clients.

Overview

3
3
years of professional experience

Work History

senior executive Operations

Aegis customer support services private limited
noida, india
02.2025 - Current
  • My department name is Flipkart T&S-Escalation desk and my process name is DF-delivery fraud basically we are validating the seller and customer account for which one is doing fraud during delivery.
  • Monitored operations to ensure alignment with targets and forecasts, contributing to process optimisation.
  • Developed successful strategies and policies, meeting organisational needs and implementing improvements.
  • Provided exceptional service to customers and sellers to strengthen relationships and enhance future engagement.

Sales Executive

RKPL
noida, india
06.2023 - 08.2024
  • Managed customer relationships using consultative sales techniques, consistently achieving individual sales goals.
  • Achieved company targets by implementing successful sales strategies.
  • Facilitated sales of personal loans and overdrafts via third-party payroll, enhancing customer access to financial products for Kotak Mahindra Bank.
  • Coordinated sales efforts with marketing teams to increase profits.
  • Resolved customer issues and complaints through effective problem-solving, ensuring high levels of customer satisfaction.

Education

Bachelor of Arts - BA

Chaudhary Charan Singh University
Meerut, IN-UP
01-2023

12th - Intermediate -

Gyanoudya modern ss school
Ghaziabad, UP
01-2022

10th - High school -

SBN public school
Ghaziabad, UP
01-2020

Skills

  • Strategy development
  • Sales implementation
  • Data analysis
  • Performance monitoring
  • Fraud prevention
  • Process improvement
  • Client management

LANGUAGES

  • HINDI
  • ENGLISH

Interests

  • GYM
  • Listening old music
  • Traveling
  • watching movies
  • Shayari

Timeline

senior executive Operations

Aegis customer support services private limited
02.2025 - Current

Sales Executive

RKPL
06.2023 - 08.2024

Bachelor of Arts - BA

Chaudhary Charan Singh University

12th - Intermediate -

Gyanoudya modern ss school

10th - High school -

SBN public school
SAURABH SAGAR