Saurabh Saxena

• Assisted senior management in developing long-term strategic goals for the company's growth.

Marketing

· Execute marketing, branding and promotion activity

· ensure fliers/ brand POS available at store

· resolve cannel- specific issue within specific timeline

Pepole

· resolve store specific issues within specific timelines

· keep employee retention and motivation levels high through regular reviews and performance , streamline of both on-roll and of-roll employees

· identify gaps in performance of immediate team and ensure training to bridge the same

· Coordinating with different departments like prepaid team, postpaid team, Marketing, Audits, Human Resource, and maintenance to complete the task at each Store

Revenue

· Deliver revenue target for the store

· increase revenue per footfall by aiding customers purchase decisions

Role

· Achieve Profitability (Return on Investment) target for the store

· Minimize losses from pilferage ( Wastage) and shrinkage ( Unidentified losses )

Customer Service

· manage churn and achieve customer satisfaction for walk in customers.

· Ensure WOW Customer experience at store.

· Responsible for increasing the customer base by sourcing new clients through database reference from existing guests and visiting Corporate, Professionals and individual businessmen.

· Ensure adherence to store processes in terms of documentation and system

· Ensure Infrastructure / Store upkeep

· maintain availability of stock at the store while adhering to norms

· ensure Appropriate placement of pop-ups and product display at store

· Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines