Summary
Overview
Work History
Education
Skills
Languages
Additional Proficiency
Passport Holder
Personal Information
Synopsis
Timeline
Hi, I’m

SAURABH S. BAING

Borivali East

Summary

To produce outstanding results for my organization by applying my professional skills, aptitude, and experience to the best of my ability and thereby ensure steady mutual growth.

Over 19+ years’ experience in Aviation industry. An effective communicator with good problem-solving ability. Significant expertise in planning and co-ordinating inter department.

Overview

20
years of professional experience

Work History

Uzbekistan Airways

Duty Manager
08.2024 - Current

Job overview

  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
  • Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Coordinated with suppliers and vendors to determine availability of required materials.
  • Implemented new procedures to optimize workflow efficiency within the front desk team.

Alliance Air

Station Manager
07.2023 - 10.2023

Job overview

  • An Airline station Manager is in charge of the following :
  • Direct and co-ordinate airline station activities at transport station
  • Review reports on the station activity to determine needed for planning station operations
  • Direct the arrangements of work schedule for optimum employment of human resources and facilities
  • Airline station managers also coordinate activities such as passenger reservation and ticketing, commissary services ramp and cargo services, and dispatching of aircraft to ensure that all these activities meet the policies and regulations of the company as well as government
  • The Airline station manager also direct the preparation of the lists of passenger or cargo, as well as plants and evaluates staff to establish and conceptualize training to promote

Air India Air Transport Services Ltd

CLC Co-Ordinator: Sri Lankan Airlines, Load Controller: ATR 72 and 42, Commercial Dept Customer Agent
01.2014 - 07.2023

Job overview

  • Sr Customer Service Executive
  • Greetings customers with kind and courteous customer service, rather if they need help with the checking in, checking in baggage at the counter, or just questions about what can be taken through security
  • Verifying identification and travel documents to efficiently board passengers for on time departure
  • Supervising commercial activities of flights
  • Worked with customer service desk partners to keep long line of customers moving efficiently
  • Always attended airlines training courses to stay updated on policy changes
  • Resolving customer request, questions and complaints frequently requiring analysis of situation to determine the best uses of resources
  • Escorting passengers to flight, with special attention to seniors, disabled, minor passengers
  • Attending international airlines such as yamen airlines, Air Mauritius, Pakistan airways, Nepal airways, Egypt airways, Sri Lankan Airlines

Air India

Ground Staff
12.2004 - 01.2014

Job overview

  • Maintaining Air India ULD (Container / Pallet) data for all online stations through the Network System developed by Air India under the guidance of GM-DIT and GM-GS
  • The system, which will give brief history of container and pallet usage with their location & even non-utilization period etc
  • Communication with AOCC Department (Airport Operation Control Centre) for bay no and provide this information to all concerned departments
  • Online billing system for the services provided to Customer Airlines
  • Data feeding and processing of various flight handling activities
  • Planning for the next day based on inputs by Trackers and Apron Controller
  • Preparation of May Fly (Day Shift)
  • Preparation of Delay Report & MIS Reports (Night Shift)
  • Ensure no aircraft after landing waits for a bay
  • Attended training and cleared the exam of load and trim staff from year 2021 flights handled Alliance Air

Education

Mumbai University

Bachelor’s degree from Commerce

University Overview

Skills

  • Team Management
  • Proactive approach
  • Technical working knowledge of airport infrastructure and facilities
  • Customer service

Languages

English
Hindi
Marathi

Additional Proficiency

Additional Proficiency
  • Diploma in Computer Applications (Windows 98/2000, MS Office, Internet and Emails)
  • Security awareness training by Air India Air Transport Services Ltd
  • Dangerous Goods Regulation Awareness

Passport Holder

Passport Holder
YES

Personal Information

Personal Information
Date of Birth: 02/10/84

Synopsis

Synopsis
19, Aviation, Effective communicator, Good problem-solving ability, Planning and coordinating inter-department activities

Timeline

Duty Manager
Uzbekistan Airways
08.2024 - Current
Station Manager
Alliance Air
07.2023 - 10.2023
CLC Co-Ordinator: Sri Lankan Airlines, Load Controller: ATR 72 and 42, Commercial Dept Customer Agent
Air India Air Transport Services Ltd
01.2014 - 07.2023
Ground Staff
Air India
12.2004 - 01.2014
Mumbai University
Bachelor’s degree from Commerce

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SAURABH S. BAING