Saurabh Sethia
AMRITSAR
Summary
Seasoned sales person with overall working experience of 7+ years into marketing & sales. Successful at increasing the profits for the organization by P&L management & proper resource planning for better productivity, efficiency. With clever sales strategy & public speaking skills at disposal helps to increase revenue & create brand awareness & value.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Kochiva Pvt Ltd
08.2023 - Current
- Successfully managed a team of Sales & Operations.
- Successfully achieved 5X growth in revenue by bridging gap between Marketing & Sales.
- Reported to Founders directly to curate best product for the customers.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed the entire P&L for the organization.
- Scaled the entire business to International market like Canada.
- Created a team of freshers to achieve the set goals.
Senior Manager
EXTRAMARKS EDUCATION INDIA PVT.LTD
06.2022 - 01.2023
- B-B & B-C school sales & Operations.
- Generated a revenue of 1.6 crore in 8 months.
- Created a funnel of 13000 leads in 6 months for B-C team generating a revenue of 3.6 crore.
- Directed a team of 13 people including sales, training & Ops.
- P&L management of Amritsar, Tarn Taran, Gurdaspur.
- Worked cross functionally with marketing, sales, operations, finance to facilitate daily operations
Assistant Manager
BYJU'S
09.2020 - 04.2022
- Managing sales & high priority escalation.
- Sales of BYJU'S product generating a revenue of 1.7 crore in a year.
- Successfully retained the customer worth 4 crore with a 86% of retention.
- Upselling more than 80 Lakhs worth BYJU's product in 10 months.
- Increased product adoption by customer by 90%.
- 95% success rate in solving social media escalation.
Senior Product Specialist
BYJU'S
11.2019 - 08.2021
- Giving a streamlined experience to the user . Managing queries over call to maintain healthy relation between user and the organization.
- Handling customer queries to solve the technical aspect of the order placed . Providing FTR with an excellent TAT of 98%.
- Maintained strong knowledge about the BYJU'S product.
- Assisted with tech issues of customer giving 100% result over 1st call.
Sales Consultant
MOTILAL OSWAL SECURITIES.
07.2015 - 10.2019
- Sales & marketing.
- Touched the net investment by clients to more than 10 crore.
- Client onboarding.
- Payment review & collection.
- Handling independent clients for stock trading.
Education
MBA - BUSINESS OPERATIONS
NMIMS
12.2025
BCA - COMPUTER SCIENCE
MAHARAJA GANGA SINGH UNIVERSITY
2018
Skills
- Pre/post sales strategy & marketing
- CRM(Salesforce,Leadsquared, FreshdeskZoho)OR
- MS-Office
- Order Management System
- ERP
Certification
- COMPTIA A+
- CERTIFIED SECURE COMPUTER USER(CSCU)
- MICROSOFT OFFICE 365 BY COURSERA
- STRATEGIC PLANNING PROFESSIONAL(SPP) BY COURSERA
- STRATEGIC COMMNUNICATION MANAGEMENT PROFESSIONAL(SCMP)
- CERTIFIED PROJECT MANAGER(CPM) BY COURSERA(TRAINED)
Timeline
Assistant Manager
Kochiva Pvt Ltd
08.2023 - Current
Senior Manager
EXTRAMARKS EDUCATION INDIA PVT.LTD
06.2022 - 01.2023
Assistant Manager
BYJU'S
09.2020 - 04.2022
Senior Product Specialist
BYJU'S
11.2019 - 08.2021
Sales Consultant
MOTILAL OSWAL SECURITIES.
07.2015 - 10.2019
MBA - BUSINESS OPERATIONS
NMIMS
BCA - COMPUTER SCIENCE
MAHARAJA GANGA SINGH UNIVERSITY
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