Saurabh Shah
Assistant Vice President - Supply Chain
Mumbai,MH
Summary
Industrious and enthusiastic management professional offering over 20 years of diamond and jewelry experience. Proven to consistently meet productivity, business, and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction. Strong history of sourcing, negotiating, and buying goods.
Overview
21
21
years of professional experience
Work History
Assistant Vice President - Supply Chain
Navgrahaa Jewels ( Neve Jewels Group)
Mumbai
10.2025 - Current
- Oversaw inventory management to maintain optimal stock levels for retail outlets.
- Collaborated with design teams to create innovative jewelry concepts and collections.
- Facilitated communication between departments to streamline project execution and delivery.
- Evaluated existing processes for effectiveness and recommended improvements when necessary.
- Facilitated communication between internal stakeholders regarding project updates and changes.
- Delegated tasks to comprehensively manage administrative projects and align with established objectives.
- Monitored departmental performance metrics to ensure objectives were met or exceeded.
- Managed vendor contracts ensuring all terms were fulfilled in a timely manner.
- Delegated work to staff, setting priorities and goals.
- Handle escalations with the best results.
Global operations & Quality Control Manager
Nivoda LLP
Mumbai
02.2020 - 10.2025
- Developed the new business of jewelry from scratch.
- Onboarded new jewelry manufacturers worldwide.
- Work as a brand ambassador for the company.
- Negotiate the labor cost to get the best price for the company.
- Maintain good PR with the customers and suppliers.
- Developed and implemented processes and procedures to streamline office operations.
- Managed and oversaw the daily operations of the worldwide offices.
- Negotiated and executed contracts with vendors.
- Implemented quality control measures to ensure that product quality standards are met.
- Buying diamonds as per purchase order.
- Negotiate diamond prices with vendors.
- Planned, managed, and directed daily board operations to increase revenue and reduce costs through P&L analysis.
- Initiate the new business ventures.
- Drove the performance of staff by creating a positive work atmosphere and administering recognition.
- Report regularly to management on business development.
- Work on new projects, and make sure it's completed within the time frame.
- Monitored issues carefully, and reached out to customers to provide immediate resolution and maintain satisfaction.
- Educate customers about diamond quality options, and proceed with purchases.
- Transcended requirements on a consistent basis to satisfy customers.
- Identified and recruited top talent, resulting in a highly motivated and productive team.
- Travel to worldwide offices to align process flow.
- Manage a team of 40+ within the organization.
Manager
IDEX India Pvt LTD
05.2017 - 01.2020
- Purchase diamonds as per buyer requirements.
- Applied strong leadership talents and problem - solving skills to maintain team efficiency and organize workflows to meet any daily demands.
- Identified and qualified customer needs and negotiate and closed profitable projects with high success rate.
- Develop & maintain relationship with buyers & suppliers.
- Check quality of diamonds before shipping it to buyers to make sure it is the same diamond which was requested.
- Export management.
Showroom Manager
Sai Siddhi Jewels
04.2014 - 03.2017
- Provide prompt, courteous service to every individual entering showroom.
- Supervise inventory & ensure that orders were placed immediately for items that are running low.
- Set goals for sales team & provide support and motivation to help each sales person to achieve true potential.
- Coach employees and train on methods for handling various aspects of sales, complicated issues and difficult customers.
- Track employee performance, corrected problems and increase efficiency to maintain productivity targets.
- Reduce expenses by negotiating vendors contacts to eliminate waste and boost cost savings.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Assessed sales reports to identify & enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Helped customers complete purchase, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Submitted reports to senior management to aid in business decision making and planning.
- Valuation & Pricing of Jewelry.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Quality Control Supervisor
USS Diamonds C/o Shrenuj & Co. LTD
09.2010 - 05.2014
- Track quality issues
- Reported all malfunctions to productions executive to ensure immediate action.
- Implemented new quality assurance and customer service standards.
- Recorded, analyzed and distributed statistical information.
- Value addition in diamonds.
- Marking polish & symmetry features on the diamonds to upgrade the grade.
- Fulfill International assignments of diamond quality control in Botswana & Dubai.
Triple Check Diamond Grader
Gemological Institute of America (GIA)
06.2008 - 08.2010
- Grading diamonds up to 3.00cts
- Specially grading IF/VVS stones
- Giving opinion of clarity, polish & symmetry to other graders
- Given training to double & prelim check graders for grading development.
- Making progress report of trainees.
- Color grading : comparing diamonds with color masters to finalize the color grade.
Manager Trainee
Riddhi Exports
12.2005 - 05.2008
- Coordinating with customers for buying & selling of diamonds
- Buying diamonds from 0.01 to 2.00cts as per requirement
- Follow up for the payments.
- Assortment of diamonds as per quality requirement.
- Maintaining accounts of financial.
Trainee -
Dhaya bhai Patel - Factory
Mumbai
03.2005 - 12.2005
- Learn the diamond manufacturing from rough to polish stage.
- Assorting diamonds based on the quality.
- Shadowed senior team members to learn the process.
Education
Digital Marketing -
DMTI
Mumbai05.2015
Diamond Grading -
International Gemological Institute (IGI)
Mumbai01.2014
Graduate - Diamonds
Gemological Institute of America (GIA)
Mumbai01.2010
Bachelor of Arts - Economics & Commerce
Mumbai University
Mumbai01.2008
Skills
- Communication skills
- Leadership
- Customer relations and service
- Quality assurance
- Adaptability
- Management strategies
- Pricing analysis
- Problem solving
- Negotiation and vendor management
- Data analysis
- Process improvement
Hobbies and Interests
- Buy new watches
- Travel to new destinations and understand different cultures
- Socialising
Personal Information
Nationality: Indian
Languages
- English
- Gujarati
- Hindi
- Marathi
Timeline
Assistant Vice President - Supply Chain
Navgrahaa Jewels ( Neve Jewels Group)
10.2025 - Current
Global operations & Quality Control Manager
Nivoda LLP
02.2020 - 10.2025
Manager
IDEX India Pvt LTD
05.2017 - 01.2020
Showroom Manager
Sai Siddhi Jewels
04.2014 - 03.2017
Quality Control Supervisor
USS Diamonds C/o Shrenuj & Co. LTD
09.2010 - 05.2014
Triple Check Diamond Grader
Gemological Institute of America (GIA)
06.2008 - 08.2010
Manager Trainee
Riddhi Exports
12.2005 - 05.2008
Trainee -
Dhaya bhai Patel - Factory
03.2005 - 12.2005
Digital Marketing -
DMTI
Diamond Grading -
International Gemological Institute (IGI)
Graduate - Diamonds
Gemological Institute of America (GIA)
Bachelor of Arts - Economics & Commerce
Mumbai University