Saurabh Sharma
Kangra
Summary
Highly experienced and certified professional with 14 years' experience of leading various successful assignments in sales and services in the automobile and auto ancillary industry. Looking for a challenging position that will allow me to use my experience, skills, technical abilities & potential to scale greater heights towards sustainable development of the organization.
Overview
14
14
years of professional experience
Work History
Territory Sales Manager
Bridgestone India Private Limited
11.2024 - Current
- Dealer and channel partner management.
- Responsible for achieving sales targets in the assigned territory, and for day-to-day billing.
- Identified new dealer opportunities in target markets, successfully expanding the dealer network, and increasing market presence.
- Develop and execute monthly and annual sales budgets.
- Regular communication with channel partners, scheme, and policies implementation.
- Developed pricing strategy, costing, and negotiations with fleets and dealers for new business.
- Responsible for payment collection.
- CNF handling to ensure delivery from CNF to the dealer on time.
- Responsible for planning and execution of marketing activities, i.e., service camps, customer meets, sales support activities, and promotional campaigns.
Area Service Manager
Tork Motors Pvt Ltd.
01.2023 - 10.2024
- Responsible for providing after-sales support and managing dealers in Chandigarh, Haryana, Punjab, Delhi, Rajasthan, Jammu & Kashmir, and Himachal Pradesh.
- Worked closely with cross-functional teams (dealer development, marketing, logistics) to create dealer programs that enhanced communication and streamlined support.
- Trained and supported new dealers on product offerings, sales strategies, and service standards, leading to improved sales outcomes.
- Coordinating with vendors to procure equipment and CI materials for the workshop.
- Getting the dealership workshop ready prior to the inauguration.
- Follow up on payments with the dealer for the initial spare part kit, workshop tools, and equipment.
- Streamlining the system and procedures for effective control in order to improve customer satisfaction levels through system implementation.
- Diagnosed bikes using various technical tools, including GTK, ION, PCAN, and Maxwell Cloud.
- Management, control, and monitoring of quality reports to obtain product improvements.
- Handling service-related issues, such as warranty, spares, customer complaints, etc.
- Reporting market information to H.O. In a timely manner for corrective measures.
- Organizing short service camps at the dealer end to minimize customer complaints and providing more satisfaction to the customers.
- Also providing sales support through activity participation and organizing sales-related activities, like exhibitions, rallies, etc.
- Ensure skilled manpower is trained to norms at the dealership by providing training yourself, or arranging training schedules at the regional training center.
- Trained team members to ensure they are up to date with the latest technical knowledge.
- Ensure proper inventory of spare parts available at the dealership.
- Customers meet for service quality feedback and suggestions.
Technical Manager
Bridgestone India Private Limited
06.2022 - 01.2023
- Team handling for the North India region (Chandigarh, PB, HR, HP, J&K).
- Engagement in Customer Relationship Management (CRM) involves maintaining a good relationship with customers, providing high standards of customer service, giving preference to their satisfaction, and promptly resolving their problems and concerns for referral and repeat business.
- Product development field testing reporting to HO.
- To ensure CSI and the implementation of customer care processes at channel partners.
- 100% customer complaint resolution within 24 hours.
- Training to OEM service staff.
- Doing special training for truck and bus fleet operators and cooperating with them regarding maintenance and tire claims.
- Provides market feedback for future product development, and innovative approaches.
- Testing and tracking of the product under the new product development process.
- Current market, customer requirements, competitor information, and report to HO to develop new products and policies.
- Dealer audits for proper machinery, manpower, cleanliness, display, etc.
- Responsible for the planning and execution of marketing activities.
- To provide product quality feedback, failure to the HO and plant team, and conduct a joint investigation if required.
- Maintain and handle internet-based warranty and budget management.
- Joint investigation with OEMs to resolve product-related issues.
- Responsible for analyzing product development survey counts (TBR), OE mileage.
Sr. Sales Engineer
Bridgestone India Pvt Ltd
04.2018 - 06.2022
- Dealer and channel partner management.
- Responsible for achieving sales targets in the assigned territory, and for day-to-day billing.
- Dealer development and network expansion to unrepresented areas.
- Develop and execute monthly and annual sales budgets.
- Regular communication with channel partners, scheme, and policies implementation.
- Developed a pricing strategy, costing, and negotiations with fleets and dealers for new business.
- Managed both the sales and service network.
- Responsible for payment collection.
- CNF handling to ensure delivery from CNF to the dealer on time.
- Responsible for planning and execution of marketing activities, i.e., service camps, customer meets, sales support activities, and promotional campaigns.
- To collect competitor research information and report to HO to develop new products and policies.
Service Engineer
Bridgestone India Pvt Ltd
06.2015 - 04.2018
Service Engineer
DSK MOTOWHEELS PVT.LTD.
04.2014 - 06.2015
- Responsible for providing after-sales support and managing dealers in Delhi, NCR, and Punjab.
- To monitor the after-sales services in authorized dealers and service stations.
- To study the failure trends and share them with the product support team to drive product improvement.
- Achieving the monthly target of spare parts, lubricants, and post-warranty reporting.
- Analysis of warranty failure parts, and taking corrective actions.
- Tracking of vehicles reporting for servicing, and other repairs.
- Ensure skilled manpower is trained to norms at the dealership by providing training yourself or arranging training schedules at the regional training center.
- Maintaining Daily Service Reports.
- Workshop audits regarding spare parts, housekeeping, customer satisfaction, billing, and job cards.
- Customer meets for service quality feedback and suggestions.
- Ensure proper spare part inventory is available at the dealership.
- Sharing information on product improvement, modification, spare part update systems and processes, policy guidelines, etc.
- Service Quality Index audit on a quarterly basis, and suggesting improvements.
- Planning and providing guidance to the workshop team to enhance customer satisfaction, reduce complaints, and increase the number of service vehicles entering the workshop.
Service Engineer
Hero Electric Vehicles Pvt Ltd
09.2010 - 03.2014
- Streamlining the system and procedures for effective control, in order to improve customer satisfaction levels by implementing SOPs.
- Conducting a CSI and product-related survey in assigned areas.
- Handling service-related issues, such as warranty, spares, customer complaints, etc.
- Appointing new service centers and dealers in vacant areas.
- Warranty claims analysis and coordination with the warranty department.
- Appointing new business partners to expand service support, and working closely with dealers to ensure maximum customer satisfaction.
- Training technical staff at dealerships, service centers, and local garages.
- Monitoring warranty and spare parts stocks.
- Planning and handholding with the workshop team for better CSI, and reduction of complaints.
- Coordinating with the sales team for brand promotion programs.
- One month of work experience at Hero Eco Ltd. in Germany.
Education
B.Tech - Mechanical Engineering
Three year diploma course - Mechanical Engineering
Punjab State Board of Technical Education and industrial training
ChandigarhSkills
- After-sales support
- Business growth and retention
- Customer Relationship Management
- Market research and analysis
- Inventory management
- Positive and dedicated
- Negotiation skills
- Spare, warranty, and customer care
- Service management
- Communication and relationship-building expertise
- Sales operation
- Territory management
- Brand awareness
- Revenue growth
- Relationship management
- Computer proficiency in Microsoft Office tools
Training
- Himachal Road Transport Corporation
- Bridgestone Tyres 'Train the trainer' Tubeless tyre training, Pune
- Ashok Leyland Vehicle Familiarization training, Chennai
Hobbies and Interests
- Car and bike driving
- Listening to soft music
- Reading newspaper
Personal Information
- Father's Name: Sh. Govind Ram Sharma
- Date of Birth: 28-04-1988
- Nationality: Indian
- Marital Status: Married
Timeline
Territory Sales Manager
Bridgestone India Private Limited
11.2024 - Current
Area Service Manager
Tork Motors Pvt Ltd.
01.2023 - 10.2024
Technical Manager
Bridgestone India Private Limited
06.2022 - 01.2023
Sr. Sales Engineer
Bridgestone India Pvt Ltd
04.2018 - 06.2022
Service Engineer
Bridgestone India Pvt Ltd
06.2015 - 04.2018
Service Engineer
DSK MOTOWHEELS PVT.LTD.
04.2014 - 06.2015
Service Engineer
Hero Electric Vehicles Pvt Ltd
09.2010 - 03.2014
B.Tech - Mechanical Engineering
Three year diploma course - Mechanical Engineering
Punjab State Board of Technical Education and industrial training
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