Travelling
Saurabh Sharma
Territory Manager-Application Services
Vadodara
Summary
Dynamic Territory Manager with a proven track record at Molbio Diagnostics Limited, excelling in customer relationship management and business growth. Cultivated strong client relationships, enhancing satisfaction and retention. Implemented innovative solutions that streamlined operations, driving efficiency and profitability while mentoring future leaders within the organization.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Territory Manager-Application Services
Molbio Diagnostics Limited
04.2025 - Current
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Organized regular training sessions for team members to enhance their product knowledge and overall sales skills.
- Established successful account relationships by building rapport and maintaining consistent communication.
Sr.Executive-Application Services
Molbio Diagnostics Pvt. Ltd.
04.2024 - 03.2025
- Responsible for Team supervision regarding any application related support.
- Done number of User trainings in Private sector for improving the quality & thus achieved the significant decrease in user related errors.
- Done demo for new products,participated in various conferences for better marketing of product.
- Responsible for achieving the sales target decided by the company.
- Involve in better management & user training of new platforms to the Team.
- Responsible for NABL audit & product related queries on the field.
- Responsible for each & every device installation & consumption over the field.
Executive-Application Services
Molbio Diagnostics Pvt. Ltd.
08.2022 - 03.2024
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Responsible for whole Gujarat private & public customer's application support.
- Responsible for account management & distribution for whole Gujarat Territory.
- learnt new platforms like HRMS & salesforce & used accordingly for better account management.
Officer-Application Services
Molbio Diagnostics Pvt. Ltd.
05.2020 - 07.2022
- Learned Molecular skills by on field exposure with the molecular techniques.
- Able to resolved the customer related issue with timely physical visit support.
- Resolved the customer queries by enhancing knowledge base on daily basis through application support.
- Timely escalation of quality related issues to the company by documentation.
- Manage two HQ simultaneously including Private & Public support.
- Actively involved with Gov projects like ICMR,GEM & covid-19 screening.
- Responsible for installation,application support & troubleshooting thus created an huge installation support in MP region.
Education
Bachelor of Science - Biotechnology
ITM University
Gwalior 04.2001 -
Skills
Customer relationship management
Business growth
Business development
Relationship building
Accomplishments
- Supervised team of 03 staff members.
- Resolved product issue through consumer testing.
- Achieved 5% iteration rate by continuous ongoing support with accuracy and efficiency at Public sites
- Documented and resolved product related issues with proper timely closure.
Certification
Molecular training Certificate
Interests
Reading
Listening music
Timeline
Territory Manager-Application Services
Molbio Diagnostics Limited
04.2025 - Current
Sr.Executive-Application Services
Molbio Diagnostics Pvt. Ltd.
04.2024 - 03.2025
Executive-Application Services
Molbio Diagnostics Pvt. Ltd.
08.2022 - 03.2024
Officer-Application Services
Molbio Diagnostics Pvt. Ltd.
05.2020 - 07.2022
Bachelor of Science - Biotechnology
ITM University
04.2001 -
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