Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
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Saurabh Sharma

Saurabh Sharma

New Delhi

Summary

Dynamic PMO Professional at British Telecom with expertise in stakeholder management and agile methodologies. Proven track record in enhancing project delivery efficiency and quality through innovative process improvements and data governance. Skilled in Power BI and communication management, driving successful outcomes and empowering teams to excel in challenging environments.

Overview

15
15
years of professional experience
1
1
Certification

Work History

PMO Professional

British Telecom
08.2019 - Current
  • Leading customer engagement to ensure that it meets all scope, time, budget and quality expectations, through planning, controlling and managing customer projects
  • Collaborating with business teams and project sponsors to present business case and benefits.
  • Developing front door for customer requirements to enable correct flow of information and directing these to designated teams.
  • Setting up Process map SOP and governance for the program.
  • Streamlining processes with the help of automation and tools.
  • Governing payment and contractual milestones of projects and auditing them to ensure accuracy and transparency.
  • Data Governance and Auditing. Ensuring that the right data flows through multiple tools and request flow stays consistent.
  • Creating communication plans and managing account-wide communications in the form of newsletters, alerts, or teams.
  • Managing customer communication throughout the project lifecycle, ensuring timely updates, and facilitating sign-offs.
  • Providing leadership and process training for driving quality improvements across account resources, empowering team with the necessary skills and knowledge.
  • Manage PM profession (capability and capacity) including skills, certification, training and career path across business.
  • Managing resource governance, by building a streamline process of tracking resource demand, resource allocation and managing Purchase Orders.
  • Conducting program boards with vertical leads and business directors.
  • Collaborating with Technical and Business Management teams on special bids, leveraging expertise to contribute to successful proposals.
  • Directing risk and issue compliance and project documentation.
  • Governing the end-to-end project delivery, ensuring efficiency and quality through both waterfall and agile methodologies.
  • Setting up SharePoint and collaborative platforms for teams.
  • Managing Lessons learned logs for increasing project quality.

Quality Analyst Risk Compliance management

British Telecom
01.2015 - 01.2019
  • Conducting Quality audit and creating report for Enterprise, B&PS via QCMS (Quality Control Management System) and ROSITA with a view to quality performance with senior stakeholders.
  • Creating Root Cause analysis to prepare Action Plan & TNA for bottom Performers.
  • Proactively projected consumption at future growth levels, identifying potential bottlenecks and providing sufficient warning to correct them before business services were adversely affected.

Account Manager

Genpact
01.2014 - 01.2015
  • Managing Google AdWords account by providing business stakeholder assistance in customizing business AdWords account.

Team Lead- CRM Operations - Quality

IBM
01.2011 - 01.2014
  • Maintaining track records with regards to performance and service quality across the team-Performance is tracked by various methods and motivation is built up by running different contests.
  • Performed on different processes such as: Quicken, QuickBooks and Amazon Accounting process.

Education

Bachelor of Commerce - Commerce

RDVV
Jabalpur
01.2010

Senior Secondary -

Christ Church Boy's School
Jabalpur
01.2007

Skills

  • Stakeholder Management
  • Communication Management
  • Agile Methodologies
  • Project/ Program Management
  • Data Management
  • Change Management
  • Risk Management
  • Project Assurance
  • CI and Lean Practices
  • Handled Corporate Audits and shared evidence
  • Power BI
  • Power Automate
  • Power App
  • Power Point
  • Excel
  • Visio

Certification

  • CSM
  • Risk Certification
  • Six Sigma Basics
  • C BQA Certification (Certified BPO Quality Analyst)

Personal Information

Title: PMO|Transformation and Strategy

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

PMO Professional

British Telecom
08.2019 - Current

Quality Analyst Risk Compliance management

British Telecom
01.2015 - 01.2019

Account Manager

Genpact
01.2014 - 01.2015

Team Lead- CRM Operations - Quality

IBM
01.2011 - 01.2014

Bachelor of Commerce - Commerce

RDVV

Senior Secondary -

Christ Church Boy's School

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Saurabh Sharma