Summary

Overview

Work History

Education

Skills

Interests

Personal Profile

Certification

Hobbies

Timeline

SAURABH SHARMA

Digital Transformation Consultant

Gautam Buddha Nagar

Summary

Dynamic professional with a proven track record in developing comprehensive business strategies and delivering actionable recommendations. Expertise in leveraging analytical skills to drive informed decision-making and enhance organizational performance. Robust understanding of stakeholder engagement and project management ensures alignment of objectives and successful execution of initiatives. Committed to fostering collaborative environments that promote innovation and efficiency.

Overview

years of professional experience

years of post-secondary education

Certifications

Languages

Work History

Associate Manager – Cloud Transformation Lead

Accenture Solutions Pvt Ltd

08.2021 - Current

Led large-scale cloud transformation, migration, and operations projects (around 10,000 servers) for global customers as a Delivery Project Manager.
Managed cross-functional projects, ensuring timely completion and alignment with customer objectives.
Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
Designed and implemented centralized monitoring and logging using cloud-native and enterprise tools like Dynatrace, SolarWinds, Azure monitoring and logging, GCP monitoring and logging, and their integration with ServiceNow and ITSM tools.
Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.

Associate Consultant, Cloud CoE

HCL Technologies Ltd

10.2018 - 08.2021

Led workshops with clients in the BFSI, Telecom, Oil & Gas, and Mining sectors for cloud transformation projects.
Conducted current-state assessments of a large-scale on-premise environment of around 1,000 servers and databases, and built cloud-native solution blueprints.
Delivered gap analysis and remediation planning aligned with cloud transformation goals.
Created detailed high-level design and low-level design for landing zones, ExpressRoute, and enterprise VPN integration.
Led proposal efforts, including RFP analysis, RFP response, solution design on cloud, SOW creation, and client presentations.

Cloud Operations Senior Analyst

Accenture Solutions Pvt.Ltd

07.2014 - 09.2018

Supported multiple clients by managing their virtualization platform, hosting VMware and Hyper-V environments hosting around 1000 VMs
Managed public cloud services for multiple clients, including Azure and AWS.
Following ITSM best practices for incident, change, and problem management.
Mentored junior analysts on best practices in cloud operations, fostering a culture of continuous learning and improvement within the team.
Developed comprehensive documentation for cloud operations procedures, contributing to overall team knowledge and productivity.
Collaborated with development teams to ensure seamless integration of new applications into the cloud environment.
Managed incident response efforts for major system outages, coordinating with various teams to restore services quickly and minimize business impact.
Led cross-functional initiatives to enhance collaboration between IT departments, resulting in more efficient project delivery.
Analyzed existing systems and databases and recommended enhancements to solve business needs
Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
Championed a culture of continuous improvement within the team, fostering an environment focused on learning, development, and process optimization.
Performed root cause analysis on recurring problems, identifying opportunities for process improvement or preventative measures to be implemented in future situations.

Technical Support Executive

Essel Shyam Technologies Ltd

06.2010 - 07.2014

Managed a high volume of tickets (around 50 tickets per day) in the helpdesk system, consistently meeting or exceeding response time targets.
Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
Tracked KPIs and created continuous improvement plans.
Assisted in the creation of an internal knowledge base, enabling faster resolution times for common issues across the support team.
Coordinated with vendors to resolve hardware and software issues beyond internal capabilities, ensuring timely resolution for customers.
Maintained comprehensive documentation of customer interactions, ensuring seamless handoff between support staff.
Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
Cultivated procedures and standards for system monitoring, investigation and maintenance.
Monitored system performance to identify potential issues.