SAURABH SHARMA
LUCKNOW
Summary
Results-driven operations professional with extensive experience in managing security, SOP compliance, and shrinkage control in retail and service industries. Proven track record in optimizing inventory levels and enhancing customer service through effective support management. Skilled in process improvement initiatives, leveraging strong communication and leadership abilities to collaborate with vendors and cross-functional teams. Proficient in SAP and Excel, focused on maximizing resource utilization to drive profitability and operational efficiency.
Overview
14
14
years of professional experience
Work History
Store manager
V-MART RETAIL PVT.LTD
LUCKNOW
10.2019 - Current
- Resolves all the customers' queries. Including sales, inventory management, SOP compliance, customer service, and team supervision.
- Awards & Achievements:
- Best Store Manager – 2022 & 2023 for exceptional sales growth, operational excellence, and leadership.
- Won two foreign trips as a reward for consistently exceeding sales and operational targets.
- Successfully reduced store shrinkage from 1.8% to 0.6% within one year through robust monitoring, staff training, and strict SOP adherence, saving the company over ₹7 lakh annually.
- Implemented store-level shrinkage awareness and loss prevention programs, leading to a sustained reduction in operational losses.
- Conducted daily team briefings to align on sales targets, merchandising standards, and customer service priorities.
- Ensure the restock on the sales floor, and that defective merchandise is properly labeled. Standards result in improved store presentation and higher conversion rates.
- Coordinated with audit teams for commercial, SOP, and stock audits, with 100% compliance.
- Managed stock replenishment, defect handling, and product labeling to maintain operational efficiency.
Department manager
FBB FUTUER RETAIL PVT.LTD
01.2019 - 10.2019
- Spearheaded the operations of the Men’s Department, including sales strategy, merchandising, inventory control, and customer engagement.
- · Awarded “Young Achiever Award”for exceptional leadership and record-breaking sales performance in the Men’s Department
- Managed team schedules and delegated tasks to optimize workflow efficiency.
- Delivered 20% year-on-year sales growth by implementing targeted promotions, seasonal assortment planning, and high-impact visual merchandising.
- Reduced department-level shrinkage through stringent stock monitoring and team training, directly improving profit margin
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
Department manager
PANTALOONS FASHION & RETAIL PVT.LTD
01.2015 - 02.2019
- Led the Men’s and Accessories Department operations, overseeing sales, merchandising, inventory control, and customer service.
- Four-time recipient of the “Best Department Manager” award for consistent top-tier sales performance and operational excellence.
- Honored with the “Young Achiever – Fashion Assistant” (2017–18) award for exceptional contribution to business growth and team leadership.
- Achieved double-digit sales growth year-on-year through impactful merchandising, effective promotions, and strong customer relationship management.
- Reduced shrinkage levels by introducing process checks, increasing accuracy in stock handling, and improving department profitability.
associate
BAZAR KOLKATA
01.2013 - 01.2015
- Developed and mentored a results-driven team, improving employee performance and morale through regular training and recognition.
- Managed daily sales counters, assisted customers, and ensured a positive shopping experience.
- Maintained accurate stock levels and supported inventory audits to prevent losses.
- Achieved consistent monthly sales targets through up-selling and product recommendation.
- Built strong customer relationships, resulting in repeat business and loyalty.
CITY LIFE
01.2012 - 01.2013
- I began my professional journey in retail, gaining hands-on experience in sales, customer service, and merchandising.
- Built core skills that became the foundation for future leadership roles in the retail industry.
- Built strong customer relationships by providing personalized assistance, resulting in higher repeat business.
- Developed core retail skills that became the foundation for future leadership roles.
Education
12th -
UP Board
01.2012
10th -
Haryana board
01.2009
B.sc -
Awadh University
Faizabad, U.PSome College (No Degree) - Retail Operations & Leadership Excellence Training
V-mart
DelhiSkills
- Best Store Manager – 2022 and 2023 (V-Mart Retail Pvt) Ltd
- Young Achiever Award – Men’s Department, Big Bazaar (FBB)
- Young Achiever – Fashion Assistant (2017–18) – Pantaloons
- 4× Best Department Manager – Pantaloons
- Two foreign trips won for exceptional store performance
- Reduced shrinkage from 18% to 06%, saving over ₹7 lakh annually
- Retail operations managementShrinkage control SOP Compliance
- Sales Growth Strategies Customer relationship management Loyalty Building
- Visual merchandising Store Presentation Seasonal Promotions
- Team Leadership Staff Training & Motivation Performance Management
- Inventory & Stock Control Vendor coordination Loss Prevention
- Data Analysis & Reporting Excel SAP
Accomplishments
- Awarded as BEST STORE MANAGER for the year 2022.
- Received YOUNG ACHIEVER- FASHION ASSISTANT (2017-18) for individual excellence.
- Four times awarded BEST DEPARTMENT MANAGER.
- Received Pantaloons STAR OF THE MONTH two times.
Career Details
- V-MART RETAIL PVT.LTD, Store Manager, 10/12/19, Present
- FBB FUTUER RETAIL PVT.LTD, Department Manager, 1 Year
- PANTALOONS FASHION & RETAIL PVT.LTD, Department Manager, 3 Years
- BAZAR KOLKATA, 2 Years
- City Life, 1 Year
Key Responsibility Areas
- Resolves all the customers Queries.
- Responsible for providing the best level of customer service to the customers.
- Maintain day to day operations.
- Daily briefing with staff & management team.
- Maintain SDM Standard as per company guidelines.
- Ensure display areas are organized and clean.
- Support store shrink awareness program and provide advice to management.
- Ensure restock on sales floor and proper labeling of defective merchandise.
- Participate in in-store audits like commercial, SOP audit & stock audits.
Languages
- English
- Hindi
Hobbies and Interests
- Playing Cricket
- Watching movies
Personality Traits
- Analytical ability to think logically and rationally
- Quick learner
- Patience
- Inquisitive
- Optimistic
- Punctual and committed
- Confidence and self-belief
- Good Communication Skill
- Good Co-ordination and Co-operation with the Team
- Values – Passion, Commitment, Integrity, Seamlessness, Speed
Personal Information
- Father's Name: Mr. VINOD KUMAR SHARMA
- Mother's Name: GEETA DEVI SHARMA
- Date of Birth: 11/09/94
- Nationality: Indian
- Marital Status: Married
Timeline
Store manager
V-MART RETAIL PVT.LTD
10.2019 - Current
Department manager
FBB FUTUER RETAIL PVT.LTD
01.2019 - 10.2019
Department manager
PANTALOONS FASHION & RETAIL PVT.LTD
01.2015 - 02.2019
associate
BAZAR KOLKATA
01.2013 - 01.2015
CITY LIFE
01.2012 - 01.2013
12th -
UP Board
10th -
Haryana board
B.sc -
Awadh University
Some College (No Degree) - Retail Operations & Leadership Excellence Training
V-mart
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