Saurabh Sharma
Sr. Network Engineer
Patna,BR
Summary
Dedicated network analyst with strong customer service and decision-making skills, complemented by a solid understanding of workplace ethics. Proven ability to manage and motivate team members to achieve business objectives while embracing new initiatives with enthusiasm. Quick to learn new processes and adapt to sudden changes, ensuring seamless integration and continued productivity. Committed to driving results through effective collaboration and innovative problem-solving.
Overview
8
8
years of professional experience
1
1
Certification
3
3
Languages
Work History
Sr. Network Engineer
VVDN Technologies PVT. LTD
04.2023 - 12.2024
- Providing 24×7 technical support to the clients and their users over phone and emails across the globe for network-related issues.
- Proficient in providing remote troubleshooting support to end users via tools like TeamViewer, initial setup of their small and medium-sized business network, as well as home networks, resolving network connectivity, latency, and routing issues.
- Skilled in using diagnostic tools. Design and optimize wireless solutions with business-grade APs, managing SSIDs, channels, RF spectrum, and security (WPA2, WPA3) for stable, high-performance networks. Handling issues like Wi-Fi slowness, frequent Wi-Fi disconnections, devices unable to connect to Wi-Fi, and weak Wi-Fi signal strength.
- Managed firmware updates, patches, and backups to maintain device security, integrity, and compliance with industry standards. Assessed small business requirements to provide tailored network solutions, ensuring scalability, efficiency, and long-term performance.
- Skilled in configuring L2 and L3 switches for inter-VLAN routing, implementing routing protocols (OSPF, BGP), and optimizing network segmentation for efficiency and security.
- Storage & NAS: ReadyNAS (NETGEAR), RAID configuration, network storage management.
- Create and maintain detailed technical documentation and knowledge-sharing resources to facilitate efficient troubleshooting and future network setups, preparing network diagrams based on the client's or business requirements.
Network Engineer
Concentrix Technologies
04.2017 - 04.2023
- Handling inbound calls and providing technical support to clients and individual customers over the phone and emails.
- Monitoring and troubleshooting various network devices (routers, switches (L2 & L3), access points, NAS (Network Attached Storage), wireless controllers, mesh devices, and server issues.
- Managed firmware updates, patches, and backups to maintain device security, integrity, and compliance with industry standards. Assessed small business requirements to provide tailored network solutions, ensuring scalability, efficiency, and long-term performance.
- Configuring QoS for various network traffic, ACL, LAG/LACP, VLAN, Inter-VLAN, PoE configurations on switches, and setting up a stack on multiple switches.
- Create and maintain detailed technical documentation and knowledge-sharing resources to facilitate efficient troubleshooting and future network setups.
- Collaborate with various ISPs and onsite engineers to resolve complex issues.
- Skilled in configuring L2 and L3 switches for inter-VLAN routing, implementing routing protocols (OSPF, EIGRP), and optimizing network segmentation for efficiency and security.
Education
B.E. - Computer Science
Anna University
Chennai01-2016
Intermediate -
B. D. Evening College
Patna01-2012
Skills
Wireless Network Design (Insight)
Ticket Monitoring Tool (Salesforce)
VoIP infrastructure deployment (ProAV Switches)
Routing & Switching (Cisco & Netgear switching expertise)
Insight Cloud Management Tool
Network troubleshooting expertise
Expertise on the NAS (Network Attached Storage) Devices
Cloud-based service integration (Netgear Cloud Services- Insight)
Network Infrastructure Design
Certification
CCNP (Cisco Certified Network Professional) Pursuing
Awards/Activities
- Got Top Performer appreciation in the team every year.
- Top-rated L2 Network Engineer customer service survey given by global customers across all years.
Timeline
Sr. Network Engineer
VVDN Technologies PVT. LTD
04.2023 - 12.2024
Network Engineer
Concentrix Technologies
04.2017 - 04.2023
B.E. - Computer Science
Anna University
Intermediate -
B. D. Evening College