Saurabh Shewale
Navi Mumbai
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
4
4
years of professional experience
Work History
Analyst
Eclerx Services
Navi Mumbai
11.2023 - Current
- Organized client meetings to provide project updates.
- Analyzed key performance indicators to identify effective strategies.
- Generated reports on sales performance metrics.
- Developed and utilized sales scripts to boost sales success and respond to customer rejections.
- Provided prompt and courteous service to customers via email, and chat.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Identified opportunities for process improvement within the customer service department.
- Collaborated with other departments to ensure customer satisfaction.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Ensured that all customer queries were handled quickly and professionally.
- Responded promptly to emails sent by customers seeking assistance.
- Actively sought out ways to improve operational efficiency within the team environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Trained and motivated team members to strengthen customer service strategies and boost satisfaction levels.
Associate Analyst
Idmission Tech Pvt Ltd
Pune
07.2021 - 12.2021
- Prepared detailed financial reports for senior management review.
- Developed and maintained budgeting models to evaluate cost and benefit analysis of various projects.
- Analyzed complex data sets to identify patterns and relationships in the data.
- Provided support in the implementation of new processes and procedures across departments.
- Identified areas of potential risk associated with proposed initiatives.
- Generated periodic reports detailing project status updates and resource utilization rates.
- Performed quality assurance to assess data and validate results.
- Produced comprehensive documentation of all work performed throughout the year.
- Created reports detailing findings and recommendations.
- Delivered analytic support to identify high-priority opportunities and prospective clients to build pipelines.
Education
Master of Science - IT
PILLAIS HOC COLLEGE OF ARTS SCIENCE COMMERCE
PANVEL06-2021
Bachelor of Science - IT
MGM COLLEGE OF CS/IT
KAMOTHE06-2019
Skills
- Trend modeling
- System Analysis
- Information Gathering
- Risk Mitigation
- Regulatory Compliance
- KPI analysis
- Issue Identification
- Excel proficiency
- MS Excel
- Analytical Thinking
- Issue Research
Timeline
Analyst
Eclerx Services
11.2023 - Current
Associate Analyst
Idmission Tech Pvt Ltd
07.2021 - 12.2021
Master of Science - IT
PILLAIS HOC COLLEGE OF ARTS SCIENCE COMMERCE
Bachelor of Science - IT
MGM COLLEGE OF CS/IT