Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Saurabh Shukla

Bengaluru

Summary

Results-oriented 8x Certified Salesforce Developer & Consultant with 7 years of IT experience, specializing in Salesforce LWC, Aura, Apex, and OmniStudio development for the telecom sector. Recognized for delivering high-quality solutions through JavaScript and integration of Spring Boot, React, and Node.js with Salesforce. Adept in utilizing analytics tools such as New Relic and Splunk to enhance system performance within Agile teams. Seeking a Senior Salesforce Developer role to leverage extensive technical expertise and contribute to innovative project outcomes.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Software Engineer

Telstra
Bengaluru
07.2024 - Current
  • Developed multiple customer-facing website flows, including purchasing mobile/internet plans, moving addresses, and changing plans.
  • Led end-to-end implementation from design to go-live.
  • Worked on Vlocity APIs for basket and cart creation and built custom Salesforce APIs using Apex, integrating with Java microservices.
  • Designed and implemented solutions in a decoupled architecture with Salesforce (customer & order data), Java Spring Boot (backend), and React (UI).
  • Developed Omniscripts and Integration Procedures, enabling seamless invocation from external microservices.
  • Quickly learned and applied Java and React, delivering solutions efficiently.
  • Managed DevOps processes, overseeing multiple microservices and value streams, and handling CI/CD pipelines using Bamboo.
  • Provided technical leadership, mentoring freshers and onboarding new team members seamlessly.
  • Migrated Vlocity implementations (baskets & carts) to a Java Spring Boot framework.
  • Automated proxy migrations from Apigee to an in-house proxy hosting platform using Node.js.
  • Contributed to the development of a content management application for managing customer-facing React content.
  • Built reusable, accessibility-compliant LWC and React components for enhanced usability.

Software Engineer - Salesforce

Telstra
Bangalore Urban district
08.2020 - Current
  • Built reusable, accessible, and responsive web components for fixed NBN agent flows using LWC, SCSS, Apex, and JavaScript, validated with Jest framework.
  • Implemented solutions using Vlocity CPQ and Integration Procedures.
  • Resolved production issues by leveraging Splunk and New Relic dashboards, troubleshooting real-time customer order placement failures.
  • Worked with version control (GIT) and integrated multiple systems, including Payments via Braintree API.
  • Developed a tool to preview LWC components, allowing API parameter inputs, similar to Vlocity LWC Designer.
  • Collaborated with solution architects to develop E2E solutions, creating detailed tech designs outlining technical specifications, risks, dependencies, and implementation approaches.
  • Led deployment efforts across multiple sandboxes and production environments using Bamboo.
  • Worked in an Agile environment, delivering features in 2-week sprints, collaborating with multiple stakeholders, and leading the team when required.

Software Development Senior Associate (Salesforce Developer)

NTT DATA Services
Bengaluru
08.2017 - 08.2020
  • Developed a DSR request form in SFDC as part of GDPR implementation, covering the full SDLC.
  • Enabled multi-language support using custom labels.
  • Built a Salesforce site using Apex, Visualforce Pages, Visualforce Components, and JavaScript.
  • Developed a Lightning app for searching data across multiple orgs using REST API integration and Connected Apps.
  • Created web services to fetch data from multiple Salesforce orgs.
  • Designed and implemented a product assessment tool using Lightning Components for Salesforce Community.
  • Implemented SSO authentication with LDAP and SAML JIT Handler for first-time customer registration.
  • Resolved break-fix incidents and enhancements in a Service Cloud and Sites-focused org, debugging Apex triggers, Process Builders, and Workflows.
  • Integrated SFDC with ServiceNow to automate DSR case incident creation.
  • Developed a data archival solution using Big Objects.

Education

Bachelor of Engineering (B.E.) - Electrical, Electronics and Communications Engineering

SJB Institute of Technology
01.2017

Skills

Salesforce & Development: Apex, LWC & Aura, JavaScript, SCSS, Visualforce, Salesforce CRM, Sales Cloud, Vlocity Basics

Integration & Security: REST & SOAP APIs, OAuth, SAML, Metadata & Tooling API, Postman API Scripting

Testing & Monitoring: Jest, Cucumber, New Relic, Splunk

DevOps & Tools: GIT, Bamboo, YAML, Bamboo Scripting

Backend & Frontend: Java, Spring Boot, Reactjs, Nodejs

Methodologies & Soft Skills: Agile Development, Tech Design & Solutioning, Leadership & Communication

Certification

  • Salesforce Certified Javascript developer 1
  • Salesforce Certified Platform developer 1
  • Salesforce Certified Platform developer 2
  • Salesforce Certified Administrator
  • Salesforce Certified Service Cloud Consultant
  • Salesforce Certified Platform App Builder
  • Salesforce Certified Advanced Administrator
  • Salesforce Certified Omnistudio Developer
  • Oracle Certified Associate, Java SE 8 Programmer
  • Security champion certification level 1
  • Security champion certification level 2

Timeline

Senior Software Engineer

Telstra
07.2024 - Current

Software Engineer - Salesforce

Telstra
08.2020 - Current

Software Development Senior Associate (Salesforce Developer)

NTT DATA Services
08.2017 - 08.2020

Bachelor of Engineering (B.E.) - Electrical, Electronics and Communications Engineering

SJB Institute of Technology

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Saurabh Shukla