Saurabh Shukla

Team Lead: Regulatory Compliance

Accenture Service Pvt. Ltd, Scam Operations

Bangalore

09.2017 - Current

The work area involves the identification of any fraudulent or illegal activities happens in a disguised form on the Google’s platform being a market leader in payment services
Roles & Responsibilities Guiding the implementation of strategies designed to achieve the planned goals
Managing a team of 15+ employees and monitoring projects to ensure progress
Leading a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical and technical capabilities
Providing mentorship, guidance, and career development to my team
Decision Making according to report matrix of last quarter / year
Monitoring content flow queues for variations and make adjustments as necessary to meet SLAs Communication of new change in policies, guidelines etc to team members
Influencing team strategies through effective communication
Helping team in getting adaptive to changed SOPs etc
Running fun and engagement activities within team to build team bonding and their resiliency towards their assignments
Serving as primary contact between various departments and other external partners/vendors to improve community guidelines, user experience as well as operational excellence
Delivering training independently to the new joiners and work on the continuous performance improvement of team members.
Evaluate needs of departments and delegated tasks to optimize overall production.
Collaborate with other departments to develop effective solutions that meet customer needs.
Analyse key performance indicators to identify effective strategies.
Offer training and support to keep team members motivated and working toward objectives.
Maintain open lines of communication with senior management, reporting team progress and challenges.
Fostered a culture of continuous improvement, encouraging innovation and efficiency.
Provide leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.