Saurabh Shukla

• Provided L2 production support for mission-critical financial applications, ensuring high system availability.
• Led triage and resolution of P1/P2 incidents by coordinating with development and infrastructure teams.
• Maintained over 98% SLA compliance by prioritizing and resolving incidents promptly.
• Conducted root cause analysis for recurring production issues and implemented preventive measures.
• Investigated application server and batch job failures through UNIX/Linux log analysis.
• Validated backend data and supported troubleshooting via SQL queries for issue resolution.
• Monitored Control-M batch jobs to guarantee successful execution of scheduled workflows.

Tools: Control-M, UNIX/Linux, Shell scripting, SQL, ServiceNow

• Delivered L1/L2 production support for financial wealth management platforms, ensuring uninterrupted service availability.
• Monitored AutoSys batch job workflows, resolving failures to guarantee timely completion of critical business processes.
• Analyzed application and server logs using Unix/Linux commands to identify and resolve production incidents.
• Executed SQL queries to validate backend data and troubleshoot application and batch processing issues.
• Supported ITIL-based incident, problem, and change management processes.
• Collaborated with development teams to implement fixes that reduced incident recurrence and improved application stability.
• Assisted with production deployments and release activities to ensure seamless system updates.

Tools: AutoSys, UNIX/Linux, Shell scripting, SQL, JIRA, PagerDuty