Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Timeline
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SAURABH SINGH

SAURABH SINGH

BPS
Noida

Summary

Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.

Overview

1
1
year of professional experience
7
7
years of post-secondary education
2
2
Languages

Work History

Client Service Representative

Tech Mahindra
NOIDA
11.2021 - Current
  • In this organisation I was tackling customers customer quesries through Emails as well as via calls
  • Mostly handling Customer's complaints on Emails.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Trained and supervised junior customer service representatives on best practices to meet organization goals.
  • Trained new personnel regarding company operations, policies and services.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Bachelor's - PHYSICS, MATHEMATICS, CHEMISTRY

Dr Ram Manohar Lohia Awadh University
06.2020 - Current

Higher Secondary(12th Pass) - PHYSICS, MATHEMATICS, CHEMISTRY

Bal Jyoti sr. secondary School
04.2015 - 05.2019

Skills

Microsoft Officeundefined

Additional Information

  • Awards / Achievements , Runner up for District Debate Competition September 2018 Runner up for District Debate Competition Winner of Science Exhibition, Science model project. Winner of Faster Running competition. District level GK competition runner up.

Accomplishments

  • I provided supervision and support to team members in relation to the company's processes and policies.
  • Achieved Bravo Award 3 times for showcasing the best customer service.

Timeline

Client Service Representative

Tech Mahindra
11.2021 - Current

Bachelor's - PHYSICS, MATHEMATICS, CHEMISTRY

Dr Ram Manohar Lohia Awadh University
06.2020 - Current

Higher Secondary(12th Pass) - PHYSICS, MATHEMATICS, CHEMISTRY

Bal Jyoti sr. secondary School
04.2015 - 05.2019

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