Saurabh Singh
Jaipur
Summary
Experienced professional with 9+ years of achievement-driven career. Strategic problem-solver adept at customer acquisition, profit attainment, and client retention. Skilled in key account management and dedicated to driving revenue, client satisfaction, and brand loyalty through territory and product expansion.
Overview
9
9
years of professional experience
Work History
Senior Executive - Channel Sales
Freshworks Technologies Pvt. Ltd.
2021.09 - 2023.10
- Driving 1.5 Mil ARR/10K MRR revenue growth in Central America, Caribbean and Mexico by cultivating partnerships and seizing market opportunities.
- Lead end-to-end sales process, collaborating with partner sales teams and secure deals.
- Driving 40% revenue through existing account base and reducing churn.
- Foster deep partner engagement through revenue planning and marketing events to generate leads.
- Expand regional presence by recruiting and nurturing new partner organizations.
- Develop customer plans, ensure satisfaction with CX, CRM, and ITSM solutions, and strategize team goals and GTM strategies.
- Key Partners - GB Advisors, E-source, Genotech etc
- Key Customers - Netpay, Total Mexico, Govt. of Durango, Blue waters etc.
Manager - Channel Sales
Easy Data Analytics Pvt. Ltd
2018.11 - 2021.09
- Driving 1 Cr. ARR NB Revenue by selling IT Infrastructure and service desk solution showcasing value proposition effectively within enterprise sector in India and UAE.
- Foster OEM and EDA client relationships, overseeing stakeholders and ensuring client satisfaction.
- Develop plans for key customers, manage expectations and contribute towards high level of client satisfaction by providing effective Solarwinds solutions.
- Identify potential clients and generate sales leads for all product verticals.
- Key Customers - Iffco tokio, Devyani International, HIK Vision etc.
Senior Sales Manager
Zomato Media Pvt. Ltd.
2018.01 - 2018.08
- Build and nurture relationships with Zomato's key customers and manage multiple stakeholders within client's organization.
- Develop plans for key customers, manage expectations and contribute towards high level of client satisfaction by driving growth for them.
- Maintained revenue from existing clients and adding incremental revenue every month by onboarding key accounts across all verticals of Zomato Adsales, Zomato Gold and Online ordering.
- Effectively optimize client campaign performance by providing timely feedback and suggestions after analyzing the tracked data, driving better business results for them and delivering month on month growth.
- Mentor team to handle end-to-end client relationships; including pitching, negotiation, contracting, billing/invoicing, payment collection and troubleshooting
- Identify potential clients and generate sales leads for Zomato Gold, Online Ordering etc.
Account Manager
Times Business Solution Pvt. Ltd.
2017.02 - 2018.01
- Corporate Sales of Database and recruitment solution for Gurgaon corporate clients
- Ad sales and Space selling for Branding
- Improving customer retention
- Resolving client issues with effective problem solving skills to retain customers
- Handling high call volume with tact, professionalism, and patience while adhering to company parameters
- Up sell and Cross selling to clients according to their requirements and creating customized products to fulfill their needs.
- Finding and opening new ways to acquire clients.
- Mapping client's requirements and providing them customized solutions through Branding, Recruitment and inventory on website(Timesjobs)
E-Commerce Manager
Lifestyle 360 Degree Pvt. Ltd.
2015.01 - 2017.01
- Handling Tie-ups and Sales with E-Commerce portals like Flipkart, Pepperfry, Fab furnish, Urban Ladder etc
- B2B Sales for Niche Market
- Client Servicing
- Branding and Marketing Initiatives
- Promotions In store and Online
- Back-end Integration
- Website Management
Education
PDGM - Marketing
Jaipuria Institute of Management
Jaipur04.2014
Bachelor of Commerce - Commerce
Jiwaji University
Gwalior04.2012
Intermediate - PCM
Ratan Samaj Inter College
Agra04.2009
High School -
Sunbeam School
Varanasi04.2006
Skills
- Partnership management
- Channel Management
- Stakeholder Management
- Sales Strategy
- Sales management
- Revenue
- Business Strategy
- New Business Initiative
- Market Development
- GTM strategy
- Strategic Account Management
- Key Account Management
Internship
Summer Internship | Hindustan Coca-cola Beverages Pvt. Ltd. | Alwar, Rajasthan
Topic - Present situation of Coca Cola in Alwar – Counter Mountain Dew
Key Learning's:
- Collected and analyzed primary data related to dealers and customers satisfaction level
- Identified various factors affecting present situation of Alwar
- Customer satisfaction should be kept on top priority
- Margin/Schemes should be good for retailers
- Distribution channel should be efficient and energetic
- Increased sales by 8% in the Distributor's territory
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Senior Executive - Channel Sales
Freshworks Technologies Pvt. Ltd.
2021.09 - 2023.10
Manager - Channel Sales
Easy Data Analytics Pvt. Ltd
2018.11 - 2021.09
Senior Sales Manager
Zomato Media Pvt. Ltd.
2018.01 - 2018.08
Account Manager
Times Business Solution Pvt. Ltd.
2017.02 - 2018.01
E-Commerce Manager
Lifestyle 360 Degree Pvt. Ltd.
2015.01 - 2017.01
PDGM - Marketing
Jaipuria Institute of Management
Bachelor of Commerce - Commerce
Jiwaji University
Intermediate - PCM
Ratan Samaj Inter College
High School -
Sunbeam School
Similar Profiles
Sohan KunduSohan Kundu
Information Security Manager at Freshworks Technologies Pvt LtdInformation Security Manager at Freshworks Technologies Pvt Ltd
Renuka Eshwar RaoRenuka Eshwar Rao
Senior Manager – Deals Desk at Freshworks Technologies Pvt LimitedSenior Manager – Deals Desk at Freshworks Technologies Pvt Limited
Aswin AyapparajAswin Ayapparaj
Lead Customer Success Engineer at Freshworks INCLead Customer Success Engineer at Freshworks INC