Saurabh Singh
Bangalore
Summary
Accomplished analytics leader with a proven track record at Navi Technologies Ltd., specializing in SQL and stakeholder management. Successfully spearheaded innovative fintech product features at Navi, achieving a 50% cost reduction through automation and self-serve data models. Expertise in fraud detection and customer retention strategies has led to enhanced product effectiveness and operational efficiency. Committed to leveraging data-driven insights to drive strategic initiatives and foster organizational growth.
Overview
6
6
years of professional experience
Work History
Senior Manager, Analytics
Navi Technologies Ltd
Bengaluru
01.2024 - Current
- Led FinTech product feature development, overseeing referral acquisition, retention, rewards, cross-selling (PL and health insurance), and fraud detection
- Managing 5+ product charters with a lean team
- Established KPIs and metrics to measure product effectiveness using automation and building self-serve data models which reduced the cost by 50% in 2 months
- Implemented testing and monitoring for fraud prevention in PL, UPI, and Rewards & Referrals (RnR) reducing the fraud in RnR from 5% to <1%
Manager
Navi Technologies Ltd
Bengaluru
01.2023 - 12.2023
- Summarized key GTMs: Product Led Growth: Instant Reward Payouts scaled from 0% to 100%
- HP2PLJourney reached a high of 55%
- Navi Coins rollout, currently at 50%
- Mandatory Permissions at Login: Improved fill rates (currently upwards of 85%)
- Basic Details Onboarding: Improved decisioning by ~5pp
- Loans Tab & Bottom Navigation: Precise GTM results led to roll out feature to all users, driving ~10% of total PL entries from Homepage
- AMC Product: Detected and addressed Stale SIPs (92% of total SIP), improving customer experience
- Introduced 'Next Best AMC Action'
- Developed Transactional comms plan, increasing D30 retention from 18% to 22%
- Detected and raised concerns about latency and payment issues, urging a 50% reduction, saving Rs
- 30 Lakhs
- Field Collection Analytics: Auto allocation of DPD30+ cases to field agencies and in-house Agents using LPP, resulting in achievements moving from ~70% to ~90%
- Collaborated with cross-functional teams (Product, Operations, Tech, CEO's Office) for effective prioritization and alignment with organizational goals
- Target settings, RCA Framework for D30+ Roll forward and Roll backward cases dips
- Geo Location Clustering to improve contactability of DPD 30+ customers including NPAs
- Customer experience and Support: Conducted GenAI bot POC for CX use-cases (Email FRT and EMI disposition), potentially saving up to 25% of manhours with 90% satisfactory results
- Planning Agent Roster and improving Agent Utilization which increased overall CSAT
- Active Offer Ticket to Disbursal: In-depth analysis of the spike in AnD (Active Offer to Disbursal) inventory reaching to CX, enhanced D7 Disbursals rate by 4%
Associate Manager
Navi Technologies Ltd
Bengaluru
07.2022 - 12.2022
- Collections Strategies Development: Developed models, reports, and projections for digital, tele, and field collections
- Conducted RCA of D0 and D30 CE drop to identify risky cohorts using geolocation and risk segments for collection strategies and UW model feedback
- Analyzed UW and Pricing changes on Collections (D0 and D30 CE) realizing the need of pricing cap
- Field Collections Optimization: Implemented geo clustering for effective allocation of DPD30+ cases, aiming to increase daily productivity
- Collaborated on Field Collections App launch, boosting adoption and agent productivity
- Identified and prioritized DPD30+ cases for agents, leading to target overachievement
- Fee Structure Improvement: Analyzed existing fees' impact on payment behavior, revamping the fee structure to enhance Collections
Business Analyst
Navi Technologies Ltd
Bengaluru
11.2021 - 06.2022
- Script Development: Developed reusable scripts for the analytics team, improving efficiency as an IC
- Health Insurance Claims Analytics: Established reporting and analytics for Health Insurance Claims from scratch
- Implemented data-driven product and process changes, reducing cashless claims Approval TAT from 4 hours to under 20 minutes
- Analyzed rejected claims, reducing redundant and fraudulent claims, and improving the claims settlement ratio
- Automation of multiple MIS maintained in Google Sheets manually, reducing manpower
Decision Scientist
Mu Sigma Inc.
Bengaluru
09.2018 - 10.2021
- Digital Marketing & Campaign Management for Australia's 2nd Largest Supermarket: Personalized targeting strategies through customer behavior analysis and segmentation
- Measured campaign effectiveness via A/B testing and control stratification for sales uplift
- American fortune 100 Energy Company in the world: NLP framework for: Utilized NLP techniques to automate duplicate maintenance work order removal and created an algorithm to bundle similar orders, increasing headroom for the work management team, saving $14 million annually
- Optimized warehouse layout, reducing travel distance for issuances and SKU reorganization, saving ~900 miles/year per warehouse
- One of the leading Online Search Engine: Utilized MSBI, SSIS, and SSMS for ETL and database management
- Developed dashboards and statistical models for a multi-billion-dollar search engine
- Experienced in predictive modeling and data mining algorithms for efficiency
Education
MBA - Business Analytics
Liverpool John Moores University
Liverpool, UK02.2024
Bachelors of Engineering - Electrical And Electronics Engineering
Visveswaraya Technological University
Bangalore06.2018
Skills
- SQL
- Tableau
- Python
- Customer Acquisition and Retention Strategy
- Digital Experience Strategy
- Dashboarding and visualization
- Fraud detection
- Risk Management
- Leadership
- RCA
- Storytelling
- Product funnel
- Digital and Organic Growth
- Business Analytics
- Segmentation
- Geo Clustering
- A/B Testing
- Stakeholder management
Timeline
Senior Manager, Analytics
Navi Technologies Ltd
01.2024 - Current
Manager
Navi Technologies Ltd
01.2023 - 12.2023
Associate Manager
Navi Technologies Ltd
07.2022 - 12.2022
Business Analyst
Navi Technologies Ltd
11.2021 - 06.2022
Decision Scientist
Mu Sigma Inc.
09.2018 - 10.2021
MBA - Business Analytics
Liverpool John Moores University
Bachelors of Engineering - Electrical And Electronics Engineering
Visveswaraya Technological University
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