Saurabh Sinha
New Delhi
Summary
Adept at fostering student success and driving sales growth, I leveraged policy improvement and problem-solving skills to surpass sales targets. My approach combines counseling expertise with strategic operational enhancements, achieving notable performance metrics and enhancing team efficiency. Takes pride in creating supportive environments and encouraging positive
interactions. Proven professional and self-starter with excellent communication skills. Past experience in managing Premium Clients and helping them with their Business & Leisure travel.
Overview
6
6
years of professional experience
Work History
Program Manager
Imarticus Learning Private Limited
03.2024 - Current
- Ensuring sales target for the team that align with the company’s overall objectives.
- Providing continuous training to the team members to improve their sales techniques and product knowledge.
- Tracking individual and team performance and identifying areas of improvement.
- Reporting sales progress to the upper management and building new sales strategies.
- Helping team members in the sales closing.
Senior Admissions Counselor
Univo Education Private Limited
09.2022 - 02.2024
- Reviewed and discussed new students' academic credentials, interests, and educational goals.
- Gathered necessary paperwork and applications for students to initiate enrollment process.
- Developed and implemented student guidance plans to foster academic success.
- Mentored junior admissions counselors, sharing best practices for effective communication and relationship-building techniques.
- Converted organic prospects on priority.
Senior Associate - Pre Sales
Byju's - Think & Learn Private Limited
03.2021 - 09.2022
- Managed customer relations through communication and helpful interactions.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Developed new sales opportunities through development and rollout of promotional plans.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Worked varied hours to meet seasonal and business needs.
Operations Manager
The Shopping Tree
06.2020 - 03.2021
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Trained and guided team members to maintain high productivity and performance metrics.
- Introduced new methods, practices, and systems to reduce turnaround time.
Assistant Manager - Operations
ClayPlay - NowGo Travels Private Limited
01.2019 - 05.2020
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
- Streamlined communication channels between departments for better interdepartmental collaboration on projects or initiatives affecting operations.
- Managed daily staff scheduling, ensuring optimal coverage during peak hours while minimizing labor costs.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Developed systems and procedures to improve operational quality and team efficiency.
Education
Bachelor of Technology - Mechanical Engineering
HETC, MAKAUT
Hooghly, West Bengal07.2018
AISSCE -
DAV Public School
Patna2013
AISSE -
DAV Public School
Patna2011
Skills
- Policy and procedure improvements
- Student Registration
- Vocational Problem Identification
- Problem-Solving
- Counseling and therapy
- Higher Education Knowledge
- Student Counseling
- Student Support
Accomplishments
- Got selected for Imarticus FTM 2.0 program for top 30 managers across the organization PAN India.
- Won a complete sponsored trip to Thailand for maximum admissions in Feb-Mar, 23 session while working at Univo Education Private Limited.
- Got selected for 3 Achievers Party while working at Byju's for maximum revenue in a month.
- Got an incredible opportunity to meet Mr. Jay H. Walder, the CEO of Virgin Hyperloop, one on one to assist him in his India tour representing ClayPlay - NowGo Travels Private Limited.
Timeline
Program Manager
Imarticus Learning Private Limited
03.2024 - Current
Senior Admissions Counselor
Univo Education Private Limited
09.2022 - 02.2024
Senior Associate - Pre Sales
Byju's - Think & Learn Private Limited
03.2021 - 09.2022
Operations Manager
The Shopping Tree
06.2020 - 03.2021
Assistant Manager - Operations
ClayPlay - NowGo Travels Private Limited
01.2019 - 05.2020
Bachelor of Technology - Mechanical Engineering
HETC, MAKAUT
AISSCE -
DAV Public School
AISSE -
DAV Public School
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