Saurabh Sinha
D365 CRM Technofunctional Manager
Pune,MH
Summary
- Microsoft Dynamics 365 CRM Technical / Techno-Functional Manager with 14+ years of enterprise IT experience delivering large-scale CRM solutions across Healthcare, Government, Life Sciences, and Manufacturing domains.
- Proven expertise in end-to-end Dynamics 365 implementations, solution architecture, Power Platform automation, Azure DevOps CI/CD, and data migration strategies.
- Strong client-facing leader known for driving process optimization, governance, and scalable CRM platforms aligned to business strategy.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
5
5
Certification
Work History
Technofunction Manager – MS Dynamics 365 CRM
Deloitte India
Pune
10.2023 - Current
- Manager & Technical Lead for enterprise Dynamics 365 CRM programs, owning solution architecture, delivery governance, and technical quality.
- Led user story refinement, estimation, environment setup, and deployments using Azure DevOps CI/CD pipelines.
- Performed code reviews, client-side customizations, and collaborated on system integrations and data flows.
- Authored technical design documents, deployment guides, and delivered structured KT sessions.
- Technical Lead for Healthcare (Australia) and Government (Canada) CRM initiatives, ensuring best practices, process optimization, and SLA compliance.
Senior Systems Analyst – Microsoft Dynamics CRM
IBM India Pvt. Ltd.
Pune
07.2022 - 09.2023
- Led technical design and delivery of custom Microsoft Dynamics CRM solutions across multiple client engagements.
- Partnered with business users to gather requirements, map processes, and design scalable CRM solutions.
- Provided technical leadership for customizations, workflows, plugins, and integrations.
- Ensured solution quality through design reviews, testing governance, and standards compliance.
- Delivered end-user and technical training to drive adoption and system stability.
IT Analyst – Dynamics CRM
Tata Consultancy Services (TCS)
Pune
01.2017 - 06.2022
- Designed, developed, and implemented Microsoft Dynamics CRM technical solutions for global clients.
- Specialized in CRM customization, JavaScript development, workflows, and process automation to enhance business efficiency.
- Worked closely with cross‑functional teams to deliver CRM solutions within tight timelines and quality benchmarks.
- Contributed to process improvements and system optimization through automation and configuration enhancements.
Senior Associate Consultant – Microsoft Dynamics CRM
Infosys Limited
Pune
07.2014 - 01.2017
- Provided techno‑functional consulting for Microsoft Dynamics CRM implementations.
- Led CRM customization and configuration activities based on client business requirements.
- Mentored junior consultants and ensured successful delivery of CRM implementations and support engagements.
- Acted as a key technical point of contact for clients during implementation and post‑go‑live support phases.
Software Associate – Dynamics CRM
Synechron Technologies Pvt. Ltd.
Pune
03.2011 - 06.2014
- Developed and implemented Microsoft Dynamics CRM solutions for multiple client projects.
- Collaborated with cross‑functional teams to analyze requirements and design efficient technical solutions.
- Built a strong foundation in CRM development, customization, and technical troubleshooting.
Education
Master of Business Administration - Project Management
Jaipur National University
Jaipur 08.2014 - 01/2018
Bachelor of Engineering - Computer Engineering
University of Pune
PUNE 08.2006 - 08.2010
H.S.C & S.S.C - Science
Holy Cross School (CBSE)
Bokaro 01.2001 - 05.2004
Skills
Microsoft Dynamics 365 CRM
- End-to-End Dynamics 365 CRM Solution Delivery
- Techno-Functional Solution Architecture & Design
- Client-Side Customization (JavaScript, Form Scripts)
- Server-Side Customization (Plugins, Workflows, Business Process Flows)
Business Analysis & Transformation
- Client Requirement Gathering & Solution Mapping
- Business Process Re-engineering & Optimization
Power Platform & Automation
- Power Apps (Model-Driven & Canvas)
- Power Automate (Workflow & Integration Automation)
- Microsoft Copilot Enablement & Adoption
DevOps, ALM & Release Management
- Azure DevOps (Boards, Repos, Pipelines)
- CI/CD Pipeline Design & Automation
- Release, Environment & Deployment Management
Data & Enablement
- Data Migration Strategy & Execution
- Technical Documentation & Solution Design Artifacts
- Knowledge Transfer (KT) & Technical / Business Training
Delivery, Governance & Leadership
- Agile / Scrum Delivery Management
- D365 CRM Governance & Best Practices
- Client & Stakeholder Management
Certification
- Microsoft Certified: MB‑910 – Dynamics 365 Fundamentals
- Microsoft Certified: PL‑900 – Power Platform Fundamentals
- Microsoft Certified: PL‑100 – Power Platform App Maker
- Microsoft Certified: PL‑200 – Power Platform Functional Consultant
- Agile Scrum Master Certification – EXIN
Awards
- Deloitte Best Team Award (CEC), 2025
- TCS Best Team Award, 2022
- TCS Star Team Award, 2021
- TCS Star Team Award, 2020
Languages
Hindi
Proficient
C2
English
Advanced
C1
Timeline
Technofunction Manager – MS Dynamics 365 CRM
Deloitte India
10.2023 - Current
Senior Systems Analyst – Microsoft Dynamics CRM
IBM India Pvt. Ltd.
07.2022 - 09.2023
IT Analyst – Dynamics CRM
Tata Consultancy Services (TCS)
01.2017 - 06.2022
Master of Business Administration - Project Management
Jaipur National University
08.2014 - 01/2018
Senior Associate Consultant – Microsoft Dynamics CRM
Infosys Limited
07.2014 - 01.2017
Software Associate – Dynamics CRM
Synechron Technologies Pvt. Ltd.
03.2011 - 06.2014
Bachelor of Engineering - Computer Engineering
University of Pune
08.2006 - 08.2010
H.S.C & S.S.C - Science
Holy Cross School (CBSE)
01.2001 - 05.2004