Supports Executive Committee / Leadership (CXO level) with focus on specific services
Build expertise within specific service business lines to extend support to senior leadership
Utilizing the assigned assistants to process administrative requests/tasks within their scope while focusing on the smooth operations in the office
Support client needs, including billing, document management, engagement acceptance & set-up
Full secretarial and EA support to the Managing Directors and wider team
Maintenance of the client relationship management (CRM) database
Senior Admin Officer
Sumitomo Mitsui Banking Corporation
01.2022 - 06.2024
Admin Activities: Office utilities, Logistics arrangement, Facilities maintenance, Vendor management, Expatriate management, issuing of necessary orders and taking all disciplinary issues with suitable action.
Procurement / Supply Chain Management: Identifying vendors, Purchase Requisition and Purchase Orders, Negotiations with vendors, Contract & Service Management
Business continuity planning: BCP schedule, Emergency Contact List, Fire drills, Update policies
Preparation of Annual Action / Business Plan with targets specifying tasks, timelines, procedures, budget allocation and outcome for General Affairs
Capacity Enhancement: Assess staff performance and provide coaching and guidance to ensure maximum efficiency. Train personnel and allocate responsibilities.
Operational Efficiency: Plan and coordinate administrative procedures and systems and devise ways to streamline processes
New Projects: Automation of existing operation processes and streamlining them
Business Development Manager
Ideabytes
05.2021 - 01.2022
Responsible for generating quality leads for DG/HAZMAT Products(SaaS based)
Handling Lead generation strategy and relationship development with CXO (CEO, COO, MD)
Conducting technical demos and meeting with potential clients.
Market research and analysis for DG industry updates, competitive analysis
Sales Manager
Boxxport GmbH
01.2020 - 11.2020
In-charge of lead generation and opportunity conversion for India and Middle East
Supervised the follow-up activity with 100+ active customers and served as a single point of contact for outbound sales activities
Showcase product demo sessions to potential customers.
Actively participated in myTrailhead (CRM Salesforce) content writing training modules and SOP for internal stakeholders
Administered feedback and improvement ideas, which involved rigorous software testing and reporting bugs.