Saurabh S. Pandit
Manager - Accounts Receivable & Collections
Pune
Summary
Results-driven collections professional with proven track record in managing accounts and achieving collection targets. Well-versed in negotiating with clients and implementing effective strategies to reduce outstanding balances. Known for exceptional teamwork and adaptability, consistently delivering results and fostering cooperative work environment.
Overview
15
15
years of professional experience
2014
2014
years of post-secondary education
Work History
Accounts Receivable & Collections Manager
EXL Service
12.2024 - Current
- Effectively leading and supervising a team of 12 employees.
- Maintaining effective work-related communications with all team members.
- Maintaining strong relationships with Clients and Stakeholders on a regular basis to maintain the OTC lifecycle.
- Monitor the collection process, including negotiations with past-due accounts.
- Responsible for AR and Collection activities while training new hires.
- Coach and mentor team members, assign work, assess performance, and provide feedback for development.
- Streamlined process to enhance productivity of team to achieve desired target.
- Collaborated with cross department to determine root causes of customer complaints to enhance customer experience.
- Identify opportunities for process improvement and implement changes to increase efficiency.
- Generate and analyze AR reports to provide insights to senior management. This may include aging reports, collection forecasting, and trend analysis.
- Maintain strong relationships with clients and resolve any billing or payment issues promptly and professionally.
- Lead call with commercial /sales/ cross department for improvement and streamlining existing process.
Accounts Receivable / Collections Specialist – US Clients
Citrin Cooperman India LLP
11.2023 - 12.2024
- Maintain appropriate level of receivables as per monthly forecast prepared and, manage credit and collections on customer accounts.
- Responsible for improving the company’s cash flow and reducing its arrears by keeping accurate records and ensuring payments are received on time.
- Perform accounts receivable duties including overdue collections, disputes / discrepancies and SOA reconciliations.
- Maintain effective work-related communications with all team members.
- Analyse monthly and quarterly financial statements and present the report to the senior management.
- Responsible for electronic downloading payments, balancing daily reports, payment posting using online resources or payer websites.
- Efficiently post payments to the company's accounts receivable systems.
- Responsible for timely and accurate posting of all the payments and adjustments to all client’s account.
- Reconcile batches to posted payments daily, prepare adjustments for approval if applicable.
- Analyse monthly and quarterly financial statements and present the report to the senior management.
Senior Specialist Collections & AR
MAERSK GLOBAL SERVICE CENTRES
11.2012 - 10.2023
- South Africa & Swaziland – Portfolio $ 9.00 MN.
- Driving weekly calls with stakeholders, conduct collection and disputes calls to collect Accounts Receivables for Overdue invoices.
- SAP Access Ambassador for South Africa and Cluster.
- Working as a SPOC with different dept. for South Africa Cluster.
- Monitoring and solving customer’s accounts details for non-payments, delayed payments and other irregularities.
- Expertise to set strategic priorities and give clear strategic direction.
- Ability to work with other departments under deadline situations and respond to changes in priorities.
- Streamline process to enhance productivity of team members to achieve desired target.
- Assisting with month-end closing by clearing open items of Bank Reconciliations.
- Review individual or commercial customer files to identify and select delinquent accounts for collection.
- Coordinate with different teams for the disputes on the account.
- Investigate, analyse, address and report evolving problems and trends relating to A/R.
- Maintain effective work-related communications with all team members.
- Resolve complex customer issue and negotiate with immediate or extended payment arrangement.
- Oct’ 2022 travel to South Africa for business meet with country stakeholder and deepen the collaboration between in country colleague and GSC for smooth functioning of existing process and better customer experience.
- Had face to face visit with customers in South Africa (Cape Town and Durban) to understand their business, resolve long pending queries and a way forward with collaboration approach to enhance customer experience.
- Monitor daily emails and ensure these are either responded to or forwarded to the correct department/escalation point in a timely and accurate manner.
- Give OJT training sessions to new joiners, or colleagues from different teams to help them to understand sub processes for South Africa cluster.
Account Receivables Analyst - East Africa Cluster
MAERSK GLOBAL SERVICE CENTRES
11.2012 - 12.2015
- Extracting payments from CITI bank website and applying as per remittance given by the customer.
- Posting customers payment to their respective account.
- Follow-up with Collections team for the remittance.
- Applying the unknown payments in the Suspense account till the time we get proper account details and remittance.
- Extracting report for customers account and processing the write-off/back for Freight invoices which are +/- 180 days and above.
- Checking with collections and dispute team to know the reason why the customer has not paid the past due invoices.
- Keeping follow-up with Collections team for the past due invoices.
- Sending weekly On-Account clearing report to Location.
- Keeping follow-up with Dispute team regarding waivers and Freight Invoices.
- Preparing Weekly report for Waivers processed so that customer should not cross their waiver limit as agreed by Location.
- Ensuring payments are applied on time and keep tab on the unapplied payments.
CREDIT CONTROLLER
INFOSYS BPO
01.2010 - 11.2012
- Company Overview: (Client - Warner Music Group)
- Handling a collection portfolio worth $ 1.5 MN consisting of about 50 top value customers.
- Collecting on Past dues and deductions and preventing it from spilling over to the higher aging buckets.
- Updating respective SOPs in a timely manner to ensure the documentation completion of the procedures followed and helping the new joiners cope up with the help of the same.
- Updating the file for those customers who have exceeded 90+ buckets and taking corrective measures.
- Claim supporting activities for the Top ten customers and doing quality audits for the team.
- (Client - Warner Music Group)
CASH ANALYST / APPLICATION
INFOSYS BPO
01.2010 - 11.2012
- Working as a Credit Administrator and a Cash (AR) Analyst.
- Handling of Cash Application for “WMG’s Word Entertainment”.
- Managing the claims / deductions on the account, collecting the payments for all the open items due on the accounts from the customers.
- Manage daily credit hold reports, bank reconciliation etc.
- Reviewing the accounts on a regular basis and making the decisions accordingly.
- Responding to the customer’s queries through mails and calls.
- Customers account Reconciliations and new customer setup and setting up their profile in the system.
- Responsible for moving payments from the unidentified tracker.
- Processing of different types of invoices and sending them to the customers or requesters.
- Processing of Lockbox and applying the payments as per remittance sent by customers.
- Downloading the payment from Paymode website and applying it as per customer’s request.
Education
PGDBA - Finance
Symbiosis Centre for Distance Learning
B. Com - undefined
Pune University
HSC - Science
Maharashtra Board
SSC - undefined
Maharashtra Board
Skills
Experienced with MS Office tools
Advanced MS Excel proficiency
Problem-solving skills
Detailed account reconciliation
Specialization in debt resolution
Process improvement strategies
Cash flow analysis and reporting
Data analysis and reporting
Performance enhancement
Experience in team management
Effective team collaboration
Analytical problem-solving
Strategic decision-making
Accomplishments
- Received 'Champ of the Month' award in March 2023, Feb 2022, and Nov. 2022.
- Received 'Star Award' at Q2 2023, Q3 2022, Q4 2021 and Q2 2020.
- Participated in TV reality show (BOOGIE-WOOGIE) for Group Dance Competition in OCT 2008.
- Learned LATIN SALSA & BACHATA Level 2, JIVE, CHA-CHA (Basic) and B-boying (Improvers).
- Won Silver Medal in PIDC 2015 for Beginners Salsa & Bachata.
Attributes
- Good grasping and analysing powers.
- Good time and people management skills.
- Ability to visualize and realize goals.
- Ability to work well with others in a team.
- Team Supervision / SPOC for entire team.
- Commitment to people as well as tasks.
- Skilled in collaboration, team building, planning, and executing strategies.
- Self-motivated professional with excellent problem-solving, communication, analytical skills.
- Motivates and inspires people to achieve their full potential.
- Manages conflict effectively and resolves issues in a timely manner.
- Proven ability to build and maintain positive relationships with stakeholders.
Trait
Like to take initiatives and experiment with new ideas.
Personal Information
- Passport Number: Z5118920
- Date of Birth: 08/02/85
- Marital Status: Married
Timeline
Accounts Receivable & Collections Manager
EXL Service
12.2024 - Current
Accounts Receivable / Collections Specialist – US Clients
Citrin Cooperman India LLP
11.2023 - 12.2024
Senior Specialist Collections & AR
MAERSK GLOBAL SERVICE CENTRES
11.2012 - 10.2023
Account Receivables Analyst - East Africa Cluster
MAERSK GLOBAL SERVICE CENTRES
11.2012 - 12.2015
CREDIT CONTROLLER
INFOSYS BPO
01.2010 - 11.2012
CASH ANALYST / APPLICATION
INFOSYS BPO
01.2010 - 11.2012
B. Com - undefined
Pune University
HSC - Science
Maharashtra Board
SSC - undefined
Maharashtra Board
PGDBA - Finance
Symbiosis Centre for Distance Learning