Saurabh Srivastava
Desktop Engineer
Gurgaon,India
Summary
• My intention at this step would be to learn new things related to my profession. As it is a technical field, one has to be updated because of the technology changes often. It is my responsibility to learn and adopt new technology. It would be profitable for me as well as for my company.
This information furnished by me above is correct to the best of my knowledge.
Overview
10
10
years of professional experience
Work History
Senior Technical Consultant
PSY GLOBAL IT SOLUTIONS PRIVATE LIMITED
Gurgaon, Haryana
03.2017 - Current
- Providing support for Desktops & Laptops by Remote desktop connectivity application LogMeIn.
- Windows operating system (Windows XP,Vista,windows7,Windows 8 & Windows 10) configuration, optimization, troubleshooting, update and repair.
- Printer Issues (wired & wireless) and other printer applications & services.
- All Type of Router and Extender troubleshooting & Configuration. (Linksys, Netgear or Belkin)
- Roku & kindle support ,Garmin Support,kindle support.
- Troubleshooting MS Outlook or All kind of Technical Issues
- Still working
Senior Technical Support Officer
Support Mantra(Diligent)
Gurgaon, Haryana
05.2015 - 02.2017
- Providing support for Desktops & Laptops by Remote desktop connectivity application LogMeIn.
- Windows operating system (Windows XP, Vista, Windows 7, Windows 8 & Windows 10) configuration, optimization, troubleshooting, update and repair.
- Printer Issues (wired & wireless) and other printer applications & services.
- All Type of Router and Extender troubleshooting & Configuration.(Linksys, Netgear or Belkin)
Senior Solution Engineer
SABURI TLC Worldwide Services Pvt Ltd (TLC)
Gurgaon, Haryana
09.2012 - 03.2015
- Providing support for Desktops & Laptops by Remote desktop connectivity application LogMeIn.
- Windows operating system (MS Windows XP, Vista & 7) configuration, optimization, troubleshooting, update and repair.
- No system boot due to OS corruption, missing files, virus and such critical issues.
- Internet Browsers/applications configuration/troubleshooting and No Internet access due to virus attack.
- Printer Issues (wired & wireless) and other printer applications & services.
- Email clients: Windows Live Mail & Outlook configuration, installation and error troubleshooting.
- Windows applications, Adobe Flash/Acrobat/Reader, Java installation/updates, Application errors, compatibility issues.
Desktop Engineer
INTAGLIO SOLUTIONS
Delhi, NCR
01.2012 - 06.2012
- Advocated for aggressive testing and problem analysis for server, desktop and IT infrastructure work.
- Installed [Type] hardware, completed software updates and assessed security patches for optimized computer use.
- Generated [Timeframe ] reports covering details about data such as [Area of expertise].
- Efficiently completed over [Number] [Type] production work orders under strict timelines and budgets.
- Monitored servers and escalated emergency technical issues beyond scope to maintain optimum up-time.
- Proposed technical feasibility solutions for new [Type] designs and suggested options for performance improvement of technical components.
- Continuously checked [Type] data, use logins and file permissions to monitor data safety and end-user efficiency.
- Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
- Utilized pipe and filter model to find bottlenecks and enable measurement of system resource usage and process behavior at boundary limits of all operations.
- Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
- Directed onsite training for business users to maximize productivity.
- Built application platform foundation to support migration from client-server product lines to enterprise architectures and services.
- Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
- Aligned office departments and increased inter-department communication and data sharing.
- Managed firewall, network monitoring and server monitoring both on- and off-site.
- Developed and implemented complex Internet and Intranet applications on multiple platforms.
- Established compatibility with third party software products by developing program for modification and integration.
- Developed data architecture design to enable analysts to perform targeted customer analysis.
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access.
Education
High School Diploma -
Uttar Pradesh Board
Kanpur05.2001
Intermediate School - Regular Science Stream
Uttar Pradesh Board
Kanpur05.2004
Associate of Arts - B.A
CSJM University
Kanpur06.2008
HCE (HCL Certified Engineer) - Computer Networking
HCL CDC
Kanpur01.2012
Skills
- Desktop Support
- Service Desk Analyst
Timeline
Senior Technical Consultant
PSY GLOBAL IT SOLUTIONS PRIVATE LIMITED
03.2017 - Current
Senior Technical Support Officer
Support Mantra(Diligent)
05.2015 - 02.2017
Senior Solution Engineer
SABURI TLC Worldwide Services Pvt Ltd (TLC)
09.2012 - 03.2015
Desktop Engineer
INTAGLIO SOLUTIONS
01.2012 - 06.2012
High School Diploma -
Uttar Pradesh Board
Intermediate School - Regular Science Stream
Uttar Pradesh Board
Associate of Arts - B.A
CSJM University
HCE (HCL Certified Engineer) - Computer Networking
HCL CDC