Saurabh Srivastava
Gurgaon
Summary
EdTech operations and student success professional with 8+ years of experience in application processing and client communications. Expertise in managing student journeys and enhancing enrolment conversion rates. Proven ability to deliver high-quality service in dynamic educational settings while utilizing CRM systems and effective issue resolution strategies.
Overview
9
9
years of professional experience
Work History
Application Decision Professional
ApplyBoard India Pvt. Ltd.
Gurugram
04.2022 - Current
- Delivered comprehensive support throughout the student application lifecycle—assessments, documentation, offer letters, deferrals, and refunds.
- Maintained high service efficiency with less than 6-hour turnaround time across dashboards and frontline tasks.
- Handled Jira tickets and email escalations from Sales and Support teams with precision and professionalism.
- Acted as a critical contributor to workflow improvement discussions and AG (ApplyBoard Global) process updates.
- Collaborated with internal teams to maximize conversion rates from inquiry to enrollment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Senior Representative – HP SMB EdTech Accounts
Concentrix Technologies (India) Pvt. Ltd.
Gurgaon
12.2018 - 03.2022
- Delivered end-user and business client support for HP commercial products in education sector accounts.
- Liaised with educational clients to identify technical needs and resolve product issues promptly.
- Ensured timely communication and follow-up to address EdTech infrastructure requirements.
- Streamlined support processes by integrating customer feedback into service delivery planning.
Business Development Officer – Training & Certification (US Region)
Nityo Infotech
12.2016 - 11.2018
- Advised individual learners and corporate clients on IT certification courses; matched program offerings to learner goals.
- Used outbound channels to engage prospects, assess eligibility, and drive course registration.
- Maintained learner databases and nurtured leads through personalized counseling.
- Successfully achieved and exceeded monthly enrolment targets in the EdTech vertical.
Education
MBA - Marketing & Operations
Symbiosis Center for Distance Learning
Pune01.2016
BBA - General Management
Swami Vivekanand Subharti University
Meerut01.2014
Skills
- Student application processing
- CRM and ticketing tools
- Cross-functional collaboration
- Conversion optimization
- Onboarding support
- Escalation handling
- EdTech workflow automation
- Communication and engagement
Certifications And Awards
- Rising Star – Most Improved Performance, ApplyBoard, 2021
- 1st Place – IT Carnival PowerPoint Competition
Languages
- Hindi, Native
- English, Professional Proficiency
- Sanskrit, Intermediate
Timeline
Application Decision Professional
ApplyBoard India Pvt. Ltd.
04.2022 - Current
Senior Representative – HP SMB EdTech Accounts
Concentrix Technologies (India) Pvt. Ltd.
12.2018 - 03.2022
Business Development Officer – Training & Certification (US Region)
Nityo Infotech
12.2016 - 11.2018
MBA - Marketing & Operations
Symbiosis Center for Distance Learning
BBA - General Management
Swami Vivekanand Subharti University
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