Saurabh Thakur

• Managed customer relations by responding promptly to inquiries, complaints, and feedback.

Part of IBM Spectrum Control L3 team and Storage Insights DevOps team, handling tickets and issues from customer and providing timely and accurate solution to issues. Handling Spectrum Control implementation and reporting for various clients.

Managing backup infrastructure for heterogenous clients.

Managing IBM storage insights (cloud offering-PaaS and SaaS) for over 3300 customer. Migrating customer from Single tenant to Multi-tenant offering. Debugging customer issue using tools like LogDNA, Grafana etc.

Designing backup infra for customer and making customer ready to handle disaster effectively. Upgrading and installing new backup tools and setting up SLA policies for backup

Storage device optimization and ensuring the backup and replication between the primary and remote site is stable and reliable.

Part of SME model initiative, wherein providing dedicated resolution to customer.

Garnered appreciation for driving the SME work model and for providing training to Japan team members.

Skill enablement team member. Provide training and hands on lab to new team members.

Managing escalations and mitigation conflicts. Have great skill in managing escalated situations.

**Highlights

• Good troubleshooting experience.

• Influential in skill enablement of Japanese team and bringing them to speed to handle critical customer issue.

• Migration of large customer base from single tenant to multi-tenant cloud environment in a short span of time.

• Leading L1 team to deliver project for Japanese customer

• Publishing defensive Patents for IBM.

Part of Backup and Server Administration team, managing backup and recovery for clients spread over 26 regions with over 30 backup server and more than 2700 backup clients

Ensuring stable and reliable backup, conducting daily checks and generating reports.

Oracle RMAN and Exchange server Backup.

Backup Server migration and upgradation, troubleshooting and resolving issues. Provide input on ways to improve the stability, security, efficiency, and scalability of the environment.

Patching Linux and Windows server, managing user creation and permissions, disk clean-up, installation/un-installation of packages, Decommissioning legacy server.

Chairing change meetings and ensuring successful change implementation in stipulated time.

Managing Disaster Recovery and BCP drills.

Part of Resident engineer team deployed in several client for implementation & administration.

Managing backup and storage for client in Aviation, Pharmaceuticals, Automobiles, Telecommunication and Financial Domain.

Providing end to end solution, Backup design, implementation, upgradation, and administration to customer.

• Project1 - Customer = CLSA

Configuring Backup for clients. Implementing enterprise backup solution over 2700 servers managing physical and virtual tape libraries.

Configuring deduplication using Data Domain.

Housekeeping, patching and decommissioning of Linux and Windows servers.

Storage provisioning and creating quotas for user.

**Highlights> Increased the backup success ratio and helped the client in being audit compliant.

• Project2 - Customer = Interglobe Aviation (Indigo)

Configuring and streamlining application aware backup for customer. Setting up federated and non-federated backup for Microsoft exchange server and migrating backup server.

**Highlights> Successfully and single-handedly configured federated and non-federated backup for Microsoft exchange server which was critical for the customer to avoid SLA breach and fine to the aviation department.

• Project3 - Customer = Sun Pharmaceutical

Creating plan and Migrating legacy backup server and updating inventory.

**Highlights->> Helped customer setup a robust backup environment and reduced hard copy baggage by creating a consolidated report for stringent audit requirements. The entire setup was completed in a very small time.

• Project4 - Customer = Maruti Suzuki (Automobile)

Implementing new backup solution for customer. Creating end to end backup and recovery solution for customer. Allocating SMB share creation and allocation to users.

Creating reports for higher management to meet the RTO and RPO SLA agreement for the client.

**Highlights> Migrated customer backup environment from HP Data Protector to EMC Networker singlehandedly and configured in-line deduplication.