Saurabh Thakur

• Supervised a catering team of 50 staff members serving 2,000 employees at a manufacturing unit
• Achieved a 12% increase in company profitability through efficient team management and process improvements
• Reduced food wastage by enhancing coordination with the kitchen team
• Improved service quality and resolved guest issues promptly, boosting client satisfaction
• Collaborated with QMHSE and H&FS teams on policies and incident management.

• Exceeded store targets, increasing profitability by 15%
• Enhanced operational efficiency by 20%
• Reduced stock discrepancies by 25% through improved inventory management
• Improved product quality and customer satisfaction by 10% through team collaboration
• Increased average transaction value by 8% through targeted upselling
• Collected consumer insights to drive product and service improvements.

• Managed VVIP guest experience in a private skybox during the FIFA World Cup 2022
• Led and coordinated staff, maintaining top-tier service quality and ambiance
• Ensured seamless food and beverage service and resolved guest issues promptly
• Worked with security teams to ensure safety and adherence to event protocols.

I manage daily banquet operations, coordinate with the sales team to attract business, and handle guest complaints and feedback. I ensure cleanliness in the restaurant and outlets, lead and motivate a team of 15, and maintain strong vendor relationships. I adhere to food, health, and safety standards, and oversee hiring, training, and staff management. I supervise customer welcoming, plan and execute food and beverage orders, and maintain customer data and feedback to enhance their experience.

As a Supervisor I oversee the management of a 23000 sq. ft banquet, and work closely with the sales team to aggressively attract business from the market. I am responsible for leading and motivating a team of 12 members to achieve organizational goals, as well as managing inventory and staffing for the outlets. I prioritize staff training and development, and maintain positive relationships with guests to enhance TRUST YOU scores. Additionally, I handle media platforms such as Facebook, Bulk SMS, and coordinate with advertising agencies for sales promotions. I strive to ensure complain-free operations, and collaborate with the chef to enhance the overall guest meal experience. I handle guest complaints and feedback, recording them to improve the services experience, and maintain overall cleanliness in the banquet. Lastly, I maintain customer data to meet their expectations.

Efficiently managing the daily operations of the Patiala Peg Bar, demonstrating a comprehensive understanding of its functions. Skillfully identifying and prioritizing urgent matters, while also ensuring a well-maintained supply chain to minimize stockouts. Collaborating with team members to facilitate quick and pleasant customer transactions.
Taking charge of organizing the hi-tea and bar for operation, managing cash transactions, and restocking the service bar. Regularly verifying patrons' identification when purchasing alcoholic beverages. Maintaining a composed demeanor during busy or unusual events, serving as a positive role model for the staff and ensuring team efficiency.

Handled reservation requests, ensuring accuracy and confirming bookings. Calculated bills, collected payments, and provided guests with appropriate change.

Efficiently coordinated special events in the restaurant, such as receptions, promotions, and corporate luncheons. Welcomed guests, actively sought their feedback, and utilized their input to implement improvements.

Masterfully showcased featured items on beverage lists and highlighted weekly restaurant specials to enhance sales. Willingly assisted in various restaurant tasks as needed, including answering phone calls and facilitating financial transactions for fellow staff members.