Saurabh Thakur
Jhansi
Summary
Having a professional working experience of + 11 years. Worked as the liaison and planner to all outside vendors, community and charity events pertaining to employment position, or establishment. A diligent leader with exceptional customer service experience. Respected by manager and colleagues for strong organizational and collaborative skills, hospitality and leadership. Proven background in hotel operations, knowledge in best practices, project execution and driving team to achieve enterprising organizational objectives.
Overview
15
15
years of professional experience
Work History
Head Butler
North Island Resort - Luxury Collection
01.2022 - Current
- Company Overview: Marriott, Seychelles
- Acting as in charge of the guest services department which includes the guest relations, Housekeeping and Butler team
- Providing day to day directions to the team
- Attending process improvement teamwork meetings for department
- I am excelling the delivery of end - to - end guest services and guest stays
- Liaising with the Dining Services Manager to arrange appropriate cost-effective staffing (including booking appropriate casual staff where required) for day-to-day dining, routine service of tea, coffee and light refreshments and special events
- Ensuring that all members of the Dining Services Team (casual, seconded and agency staff) fully understand their duties, are trained and adhering to the appropriate standards in all aspects of their jobs
- Liaising with the duty Chef with regard to the timely service of food and with the Housekeeper for the timely provision of cleaning supplies required to carry out the Common Room cleaning duties
- Marriott, Seychelles
Head Butler
Della Resort
Lonavala
01.2019 - 01.2022
- Company Overview: Lonavala, Maharashtra, India
- Ensured that food placed out for serving is maintained in accordance with the food hygiene and safety regulatory requirements
- Maintained daily records and report any discrepancies, deficiencies and damages
- Conducted regular Briefing shift wise for taking hand overs of shifts and follow-ups for next Shift
- Managed the Dining Services rota on a cost-effective basis to ensure that an appropriate number of staff are available for the smooth running of meals and functions and to pool staff resources when applicable
- Ensured the servicing, maintenance and cleanliness of all areas of the Common Room and their service areas at all times, including clearing away and washing up, the provision of clean linen, the tidiness and availability of newspapers and periodicals
- Supervised and assisted with the daily preparation and moving of furniture for catering and other events
- Ensured all wastage is kept to a minimum and ensure the correct disposal of waste
- Lonavala, Maharashtra, India
Villa Host
Constance Ephelia Resort
01.2013 - 01.2017
- Company Overview: Seychelles
- Ensured continual improvement of the Guest experience and to ensure effective liaisons between front office, food and beverage and other departments
- Provided excellent service from arrival until departure of villa guests
- Maximized and exceeded guest’s satisfaction by providing highly personalized, efficient and responsive service with attention to details, and anticipating guest’s needs
- Efficiently and effectively addressing all guest concerns and requests in a timely manner
- Took ownership and leadership of all villas assigned inclusive of supervising, directing, assisting and ensuring the cleanliness and maintenance of guest villas
- Managed and ensured timely availability of rooms for all villas and suite guests
- Provided assistance with special events and promotions as needed
- Ensured compliance with all safety policies and procedures
- Responded to phones in a prompt and professional manner and direct calls as applicable
- Interacted and coordinated with Housekeeping and Front Office to ensure all guests have the ultimate Villas experience from arrival to departure
- Handled Mini Bar of all villas and all Senior Suite rooms
- Treated all guests in a manner to ensure their complete satisfaction
- Implemented new processes and concepts within butler operations to provide world-class experience to all guests
- Seychelles
Butler Executive
Taj Krishna
Hyderabad
01.2011 - 01.2013
- Company Overview: Hyderabad, Telangana, India
- Hyderabad, Telangana, India
Associate - Food and Beverage Department
Hotel Taj Krishna
Hyderabad
01.2010 - 01.2011
- Company Overview: Hyderabad, Telangana, India
- Hyderabad, Telangana, India
Trainee- Intensive Butlers Training
Taj Krishna
Hyderabad
01.2010
- Company Overview: Hyderabad, Telangana, India
- Received training and working exposure from departments inclusive of Food & beverage, Housekeeping, Front Office basics, Concierge, Minibar, Reservation and Valet Service
- Hyderabad, Telangana, India
Education
Bachelor in Hotel Management & Catering Technology -
LBIIHM
New Delhi, India01.2011
Intermediate -
S. Radha Krishna Public School
Jhansi, Uttar Pradesh, India01.2008
Skills
- Guest Management
- Customer Service
- Hotel Services Management
- Coordination & Liasion
- Teamwork
- Leadership
- Staff Management
- People Management
- Quality Assurance
- Duty & Shift Management
- Event Management
- Communication Skills
- Interpersonal Skills
- Organizational Skills
- Attention-to-details
- MS-Office
Accomplishments
- Category one Attendance (100%) award year 2011-2012.
- Received appreciation letter from General Manager Taj Krishna for exceptional services.
Training
Trainee- Intensive Butlers Training, Taj Krishna, Hyderabad, Telangana, Received training and working exposure from departments inclusive of Food & beverage, Housekeeping, Front Office basics, Concierge, Minibar, Reservation and Valet Service.
Personal Information
- Date of Birth: 10/13/83
- Nationality: Indian
- Marital Status: Married
Timeline
Head Butler
North Island Resort - Luxury Collection
01.2022 - Current
Head Butler
Della Resort
01.2019 - 01.2022
Villa Host
Constance Ephelia Resort
01.2013 - 01.2017
Butler Executive
Taj Krishna
01.2011 - 01.2013
Associate - Food and Beverage Department
Hotel Taj Krishna
01.2010 - 01.2011
Trainee- Intensive Butlers Training
Taj Krishna
01.2010
Bachelor in Hotel Management & Catering Technology -
LBIIHM
Intermediate -
S. Radha Krishna Public School
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