Saurabh Tiwari
Ghaziabad
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Deputy Sales Manager
Avanse Financial Services Ltd.
Delhi
08.2021 - Current
- Developed and managed the sales team to meet or exceed quarterly objectives.
- Conducted market research to identify potential channel partners and developed relationships with them.
- Developed comprehensive plans for channel partner onboarding, training, and support.
- Monitored industry trends and competitor activities to stay ahead of the competition.
Sales Executive
Quess corp limited (Deployed at Avanse financial services Ltd.)
Delhi
01.2020 - 08.2021
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Conducted market research to identify potential channel partners and developed relationships with them.
Business Development Executive
Quess corp limited (Deployed axis bank ltd.)
08.2018 - 12.2019
- Developed and implemented strategies to increase customer base and revenue growth.
- Conducted market research and identified potential business opportunities.
- Built relationships with clients, partners and vendors to facilitate successful partnerships.
Customer Support Associate
BHARAT BPO SERVICES LTD
Noida
08.2016 - 05.2018
- Responded to customer inquiries via phone or email within established guidelines.
- Resolved escalated customer issues with empathy and professionalism while meeting company objectives.
Technical Support
BHARAT BPO SERVICES LTD
Noida
09.2014 - 07.2016
- Provided technical support for customers regarding product usage.
- Mainly in Spice Safar's dongle installation and certification, client's Op. Sys. Troubleshooting, accessing client's System on remote and other responsibilities.
Skills
- Leadership: Ability to inspire and motivate a sales team to achieve common goals
- Communication: Strong verbal and written communication skills to convey ideas clearly and effectively
- Team Building: Creating a positive and collaborative team environment to maximize productivity and performance
- Problem-Solving: Ability to identify issues and implement solutions to overcome sales challenges
- Adaptability: Flexibility to adjust strategies and tactics in response to changing market conditions or customer needs
- Time Management: Efficiently managing time and resources to prioritize tasks and meet deadlines
- Emotional Intelligence: Understanding and managing emotions effectively, both in oneself and others, to build rapport and resolve conflicts
- Customer Focus: Putting the needs and preferences of customers first to deliver exceptional service and build long-term relationships
Affiliations
- Playing cricket
- Travelling to new places
- Playing volleyball
Languages
Hindi
First Language
English
Advanced (C1)
C1
Accomplishments
WON 2 TIMES PACE CHAMPION AWARD For ensuring great customer experience through seamless service TIMES
Certification
- Certificate of appreciation from Bajaj heath sept 2022
- Certificate of appreciation from Care heath fall season 2022
- Certificate of appreciation from Bajaj heath for April , May & June 2023
Timeline
Deputy Sales Manager
Avanse Financial Services Ltd.
08.2021 - Current
Sales Executive
Quess corp limited (Deployed at Avanse financial services Ltd.)
01.2020 - 08.2021
Business Development Executive
Quess corp limited (Deployed axis bank ltd.)
08.2018 - 12.2019
Customer Support Associate
BHARAT BPO SERVICES LTD
08.2016 - 05.2018
Technical Support
BHARAT BPO SERVICES LTD
09.2014 - 07.2016
- Certificate of appreciation from Bajaj heath sept 2022
- Certificate of appreciation from Care heath fall season 2022
- Certificate of appreciation from Bajaj heath for April , May & June 2023