SAURABH TIWARI
BHALUANI, DEORIA
Summary
Accomplished Executive CS at Customer Service Department, I leveraged strong negotiation skills and a goal-oriented mindset to elevate client satisfaction and retention. Expert in contract drafting and social media, I spearheaded initiatives that resulted in significant business growth and operational efficiency, including the successful integration of risk management software and fostering key client relationships.
Overview
5
5
years of professional experience
Work History
EXCUTIVE CS
Customer Service Department
05.2022 - 02.2024
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Negotiated favorable terms with carriers for renewals, endorsements, and policy changes on behalf of clients.
- Conducted thorough market research to stay informed of industry trends and competitor offerings.
- Maintained high retention rates through proactive communication and timely policy reviews.
Senior Customer Care Executive
SENIOR EXCUTIVE CS
Noida
07.2019 - 04.2021
- Developed strong relationships with clients, leading to repeat business and referrals.
- Implemented innovative strategies to proactively address potential customer dissatisfaction or complaints.
- Provided constructive feedback during weekly meetings with management on operational challenges faced by the team.
- Delivered comprehensive product training sessions for new hires, expediting their integration into the team.
BUSSINESS PROCESS OUTSOURCE
EXCUTIVE CS
Noida
09.2018 - 06.2019
- Supported integration of enterprise risk management software, assessing team familiarity and recommending resources based on individual need.
- Provided ad hoc analysis and reporting upon request from industry, forecasting and manufacturing personnel.
- Championed continuous improvement efforts by proactively seeking out opportunities for growth and development within the organization''s processes.
- Collaborated with cross-functional teams to develop and implement new business process strategies.
Education
BCA - Computer Science And Programming
GLA UNIVERSITY, MATHURA (U.P)
Mathura, India11.2022
12TH - Science Education
SHANTI NIKETAN SHIKSHA SANSTHAN TEKUA DEORIA
TEKUA, DEORIA05.2018
High School Diploma -
ABHAYANAND SHIKSHA SANSTHAN INTER COLLAGE DEORIA
SHIVDHARIYA BHALUANI DEORIA07.2016
Skills
- Strong negotiation skills
- Goal-oriented mindset
- Contract drafting
- Social media proficiency
WATCHING CRICKET, PLAYING CRICKET
WATCHING CRICKET IS MY HOBBEY.
Languages
Hindi
English
Intermediate (B1)
Timeline
EXCUTIVE CS
Customer Service Department
05.2022 - 02.2024
Senior Customer Care Executive
SENIOR EXCUTIVE CS
07.2019 - 04.2021
BUSSINESS PROCESS OUTSOURCE
EXCUTIVE CS
09.2018 - 06.2019
BCA - Computer Science And Programming
GLA UNIVERSITY, MATHURA (U.P)
12TH - Science Education
SHANTI NIKETAN SHIKSHA SANSTHAN TEKUA DEORIA
High School Diploma -
ABHAYANAND SHIKSHA SANSTHAN INTER COLLAGE DEORIA