Saurabh Tiwari
New Delhi
Summary
Operations professional at Care Health Insurance (Global Business) with 1 year 3 months of experience in policy operations, proposal validation, health card issuance, partner query resolution, MIS reporting, and backend support. Skilled in ensuring accuracy, compliance, and service turnaround timelines (TATs) while supporting seamless operations for channel partners and internal stakeholders.
Overview
3
3
Languages
1
1
Certification
2
2
years of professional experience
Work History
Manager - Global Business
Care Health Insurance
02.2025 - Current
- Ensure accuracy and compliance with company standards.
- Managed generation and validation of health cards with timely issuance related MIS reports for operational tracking.
- Resolved partner queries effectively. Resolved queries and operational issues of channel partners within defined turnaround timelines.
- Coordinated with internal teams and external stakeholders to deliver effective solutions and seamless partner support.
- Ensured smooth backend operations while maintaining high service quality and process adherence.
- Handled escalations professionally and ensured timely closure.
Sales Intern
Dabur India Ltd
06.2024 - 07.2024
- Covered A class and B class localities in North Delhi.
- Visited all outlets within one beat and took orders.
- Increased the standards of display and merchandising.
- Adding a new outlet from each beat every day and ensuring the billing of those outlets.
- Visited and attended customer complaints.
- Regular physical stock checks of retailers.
- Understanding Sales Territory Management.
- Order Taking and Customer Engagement.
- Display and Merchandising Standards.
- Outreach and New Customer Acquisition.
- Complaint Handling and Customer Service.
- Inventory Management.
Education
Post Graduation Diploma In Management - Marketing And Human Resource
Jagannath International Management School
New Delhi, India04.2025
Bachelor of Commerce - Commerce
School of Management Sciences Varanasi
Varanasi, India06.2022
International Hindu School - undefined
International Hindu School
Varanasi, India05.2019
Skills
Insurance Operations
Turnaround Time (TAT) Management
Process Compliance
Ms Excel
Policy Issuance
Email Communication
Certification
Global Marketing Management
WEBSITES, PORTFOLIOS, PROFILES
https://www.linkedin.com/in/saurabh-tiwari-a84430281?utm_source=share_via&utm_content=profile&utm_medium=member_android
Timeline
Manager - Global Business
Care Health Insurance
02.2025 - Current
Sales Intern
Dabur India Ltd
06.2024 - 07.2024
International Hindu School - undefined
International Hindu School
Bachelor of Commerce - Commerce
School of Management Sciences Varanasi
Post Graduation Diploma In Management - Marketing And Human Resource
Jagannath International Management School