Saurabh Tondgaonkar
Branch Manager
Amravati,MH
Summary
Dynamic Branch Manager with a proven track record at CSB Bank Ltd, enhancing customer satisfaction and driving revenue growth through effective relationship building and sales strategies. Skilled in team supervision and performance reviews, I consistently exceed targets while fostering a high-performing, customer-focused environment.
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Branch Manager
CSB BANK LTD
08.2024 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Branch Manager
DCB Bank Ltd
06.2023 - 07.2024
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
Elite Relationship Manager
Equitas Small Finance Bank
03.2019 - 06.2023
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
Customer Service Officer
Axis Bank Ltd.
08.2015 - 02.2019
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
Articled Assistant
Mukesh Kapadia And Comapany
07.2013 - 02.2014
- Prepared reports and materials to assist with audits.
- Enhanced client satisfaction by providing timely and accurate financial reports.
- Supported clients during tax season by preparing necessary documentation and answering inquiries, reducing stress levels associated with the process.
- Conducted internal audit assignments identifying control weaknesses and providing recommendations for improvement, leading to strengthened financial systems.
Articleship Trainee
S V Mahajan And Co
07.2012 - 07.2013
- Maintained confidentiality of sensitive information while handling client accounts, adhering to strict ethical standards at all times.
- Reduced errors in data entry by implementing thorough verification processes for accurate recordkeeping.
- Performed various administrative tasks such as filing documents or managing correspondence efficiently as needed.
- Enhanced the accuracy of financial reports by diligently reviewing and reconciling accounts.
Education
BBA - Business Accountancy
Sant Gadge Baba Amravati University
Amravati, India 04.2001 -
CA CPT - Accounting And Finance
Institute of Chartered Accountant of India
Mumbai, India 04.2001 -
No Degree - Science Education
HSC
Amravati, India 04.2001 -
No Degree -
SSC
Amravati, India 04.2001 -
Skills
Customer service
Branch operations management
Relationship building
Relationship building and management
Sales development
Coaching and mentoring
Employee development
Business development expertise
Performance reviews
Team player
Customer relationships
Staff management
Work prioritization
Decision-making
Team supervision
Business development
Operational reports
Staff supervision
Excellent work ethic
Sales management
Operations management
Cash handling expertise
Strong team-builder
Cricket, Watch TV, Music
Good Communication Skills and Positive Attitude Goal Oriented , Confident, Honest, Dedicated and Quick Learner.
Timeline
Branch Manager
CSB BANK LTD
08.2024 - Current
Branch Manager
DCB Bank Ltd
06.2023 - 07.2024
Elite Relationship Manager
Equitas Small Finance Bank
03.2019 - 06.2023
Customer Service Officer
Axis Bank Ltd.
08.2015 - 02.2019
Articled Assistant
Mukesh Kapadia And Comapany
07.2013 - 02.2014
Articleship Trainee
S V Mahajan And Co
07.2012 - 07.2013
BBA - Business Accountancy
Sant Gadge Baba Amravati University
04.2001 -
CA CPT - Accounting And Finance
Institute of Chartered Accountant of India
04.2001 -
No Degree - Science Education
HSC
04.2001 -
No Degree -
SSC
04.2001 -