Summary
Overview
Work History
Education
Skills
ACHIEVEMENTS & AWARDS
Timeline
Generic
SAURABH UTTEKAR

SAURABH UTTEKAR

Customer Service Executive
Pune

Summary

Maintained a positive and professional approach in customer service interactions with individuals from various backgrounds. Skillfully handled escalated situations, employing empathy and tact to achieve resolutions. Quickly resolved customer issues related to ticketing and travel documents, ensuring minimal disruption.

Overview

4
4
years of professional experience
1
1
Language

Work History

Trainee

Conrad Hotel (Hilton Brands) Bund Garden
  • 6 months training experience in Conrad Hotel (Hilton Brands) Bund Garden.
  • Also I had exposure of three different departments (front desk, F&B service & kitchen).

Store Supervisor

McDonald's
  • One year of experience working with McDonald's as Store Supervisor.

Senior Executive in Customer Service Department

InterGlobe Aviation Limited
Pune
10.2022 - Current
  • Currently working as Senior Executive in Customer Service Department where provided exceptional customer service to passengers at the airport check-in counters and boarding gates, effectively addressed passenger concerns and complaints in a timely and professional manner.
  • Actively listened to passenger needs and provided accurate information regarding flight schedules, delays, and cancellations.
  • Rescheduling, flight changes, refunds and cancellation regarding exposure and experience

Education

Graduation - undefined

Tilak Maharashtra Vidya
01.2022

Diploma - Aviation

Frankfinn Institute
01.2018

HSC - undefined

Pune International School and College
01.2017

Skills

- Customer relationship management

- Communication & interpersonal skills

- Problem-solving & conflict resolution

- Time management & adaptability

- Airline ticketing & reservation systems

- Flight operations knowledge

- Team collaboration & support

ACHIEVEMENTS & AWARDS

Received Fittest OF ALL (2023) & AOCS STAR OF THE MONTH  In InterGlobe Aviation Limited (Indigo)

Timeline

Senior Executive in Customer Service Department

InterGlobe Aviation Limited
10.2022 - Current

Trainee

Conrad Hotel (Hilton Brands) Bund Garden

Store Supervisor

McDonald's

Graduation - undefined

Tilak Maharashtra Vidya

Diploma - Aviation

Frankfinn Institute

HSC - undefined

Pune International School and College
SAURABH UTTEKARCustomer Service Executive