SAURABH WARWATTE

Senior Analyst - operation management

Gallagher

Pune

01.2021 - Current

Process Management: Managed daily processes by reviewing emails received from Branches, Retailers, and Market Companies. Monitored task lists, renewals, and cancellations of policies to ensure timely completion and accuracy.
Reporting & Analysis: Prepared and maintained daily reports on task volumes for team members. Calculated Turnaround Time (TAT) for each assigned task to track performance and efficiency.
Client & Counterparty Relations: Acted as the primary point of contact for clients and counterparties regarding policy discrepancies, new endorsements, and other inquiries. Addressed and resolved issues promptly to ensure satisfaction.
Stakeholder Communication: Communicated effectively with stakeholders to address and resolve issues. Provided timely responses and solutions for any policy-related concerns.
Retailer Liaison: Reported daily to retailers, informing agents of any discrepancies related to policy premiums, addresses, coverage, and commissions. Ensured clear communication and transparency.
Invoice Generation & Calculation: Generated invoices based on binders/policies provided by Account Executives and Market Companies. Calculated premiums, taxes, and fees based on the type of insurance policy selected by the insured.
Team Coordination & Support: Supported new trainees by providing guidance and training. Fostered a collaborative team environment to ensure smooth workflow and effective performance.
Task Monitoring & Backup Support: Monitored team members mailboxes and tasks in their absence to ensure no emails or tasks were missed, maintaining continuity and workflow efficiency.
Collaborated with cross-functional teams to enhance project efficiency.
Communicated with customers, competitors and suppliers to stay abreast of industry or business trends.

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