Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Saurabh Chaturvedi

Saurabh Chaturvedi

Pune

Summary

Experienced IT Infrastructure and Operations professional with 9.0 years of experience in Software, Healthcare, Information Technology, and Cloud based industries. Extensive experience in Windows, Linux, MacOS, Office 365, Veritas Backup, Patch management, Endpoint Management, and Security using ITIL framework and a DevOps mindset. Strong educational background with a degree in Electronics and Communications from RGPV University.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Endpoint Analyst

Snowflake
Pune
10.2022 - Current
  • Supporting global users (APAC, EMEA, US) using ITIL framework.
  • Administration of various tools like GSuite, Office 365, Slack, Okta, Zoom, JAMF, Intune, Azure, Microsoft Entra, AWS, ABM, Jira, Confluence, and ServiceNow.
  • Deployment, troubleshooting skills on MAC OS, Windows, Linux including deployment, troubleshooting, and Intune/Jamf policy management.
  • Installation, configuration, and maintains computer systems, Laptops servers, printers, AV and Network including DNS, DHCP, File Server, Exchange Server, AD services.
  • Ensuring that all systems are protected by antivirus software, software updates, and secure password policies.
  • DNS management encluding records like MX, TXT, CNAME, DMARC etc.
  • Providing guidance, coaching, and mentorship to the L1 Team and acting as a technical escalation point for complex IT issues.
  • Working with cross-functional teams to manage incidents, threads, vulnerabilities, IT/security audits, and employee onboarding and offboarding.
  • Asset management, inventory management, vendor management, Project Management, as well as technical documentation and user guides.
  • Have familiarity with agile development methodologies and experience working in an iterative environment.

Sr. System Support Engineer

Impetus Technologies
Indore
01.2019 - 09.2022
  • Proficient in installing, configuring, and troubleshooting Windows 7, 8, 10, Windows Server 2008, 2012, and virtualmachines.
  • Skilled in diagnosing and troubleshooting Windows/Linux infrastructures.
  • Experienced in Microsoft Security Patch Management and ensuring system security.
  • Familiar with RAID, ILO configuration, Windows Server Network configuration and Data Center operations
  • Proactively liaised with vendors for IT infrastructure-related work and promptly resolved any issues.
  • Managed asset inventory and adhered to company standards for hardware asset codes.
  • Hybrid Office 365 Ecosystem like SharePoint, Teams, Azure AD Administration.
  • License Management in Office Enterprise 365 E1, E3, E4, and E5.
  • MS Exchange Server administration and troubleshooting, including recovery and maintenance of Exchange databases.
  • Handled administrative tasks on mailboxes, including quotas, permissions, forwarding, and PST issues.
  • Good understating of Exchange Online Security & Compliance centre should be able to monitor and report any activities to the security team
  • Veritas Backup Exec and NetBackup Administration:
  • Installation, Configuartion, Troubleshooting of the master, media server and agents.
  • Dhruva and Code42 backup administration for desktop and laptop data backup/restore
  • Experience in Installed racked and device mounting like Dell, HP server & Blade Servers, and network.
  • Troubleshooting the TCP/IP issues with end user’s PC as well as setup DHCP services.
  • Applying updates, service patches, and configuration changes through Desktop Central Management Tool
  • Vulnerability scanning using Nessus and fixing it. (Weekly, Monthly, quarterly)
  • Active Directory User account creation, deletion & management, troubleshooting account lockouts, and login issues
  • Maintaining and managing Virtual machines using HyperV (Creating VM, Deleting VM, Taking clones & templates)

Sr. Client Partner- Infrastructure Solutions

Access Healthcare Services
Pune
01.2016 - 12.2018
  • Provided technical support to local and remote users via call, chat, and email, utilizing tools such as TeamViewer,AnyDesk Remote Software, and Remote Desktop.
  • Installed, configured, and troubleshooted Windows 7, 8, 10, Windows Server 2012, and 2016, as well as RAIDconfigurations.
  • Configured and troubleshooted Outlook and administered Office 365.
  • Managed AD user accounts, including creation, deletion, troubleshooting account lockouts, and login issues.
  • Provided support for UC/VC/VOIP using Cisco, Polycom, and Lifesize devices.
  • Asset Management, Procurement, Vendor Management
  • Outlook / MS Teams / OneDrive and Mobile device Active sync troubleshooting.
  • Hands-on experience on Server Installation (IBM, DELL Rack Servers, Sun Microsystems).
  • Installing various security applications on client machines and servers based on the requirement.
  • Working Knowledge & experience with Microsoft Security Patch Management.
  • Active Directory User account creation, deletion & management, troubleshooting account lockouts, and login issues.
  • Diagnose and troubleshoot Windows infrastructures.
  • Daily, Weekly, Monthly Reporting to IT Head

Education

Bachelor of Engineering - Electronics And Communications Engineering

RGPV
Bhopal
06-2013

Skills

  • Professional Skills:- Windows, MacOS, Linux, Virtualization, Networking, TCP/IP, ITIL, Servers, Backup and Recovery, Security, Office 365, Patch Management, Python, Jamf, Intune, Azure AD, Microsoft Entra, Automation, Service Now, Manage Engine, Google Workspace, Slack, Okta, Jira, Confluence
  • Soft Skills :- Analytical skills, Time management, Customer service, Problem-solving, Team Management, Organizational Skill, Multitask, Teamwork, Management,

Certification

  • ITIL v4 Foundation
  • MCSA
  • AZ 900
  • SC 900
  • CompTIA Linux+
  • Office 365

Languages

Hindi
First Language
English
Proficient (C2)
C2
Marathi
Intermediate (B1)
B1

Timeline

Endpoint Analyst

Snowflake
10.2022 - Current

Sr. System Support Engineer

Impetus Technologies
01.2019 - 09.2022

Sr. Client Partner- Infrastructure Solutions

Access Healthcare Services
01.2016 - 12.2018

Bachelor of Engineering - Electronics And Communications Engineering

RGPV

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Saurabh Chaturvedi