Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Honor Awards
Software
Interests
Timeline
Saurabh Deshmukh

Saurabh Deshmukh

German Communications Officer
Mumbai

Summary

Results-driven professional with over 12 years of experience specializing in offshore communication and translation solutions for a wide range of clients and multinational organizations. Extensive background in translating content across various industries including insurance, pure sciences, heavy engineering, information technology, medicine, law, and e-commerce. Expertise in offshore correspondence and logistics within European Union sectors. Passionate about integrating emerging technologies with the language of science to drive innovation and success.

Overview

12
12
years of professional experience
5
5
Certifications
2
2
Language

Work History

Account Manager | Servify-Samsung Europe

Teleperformance
11.2024 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.

Sr. Advisor

Accenture
04.2024 - 11.2024

Senior advisor escalations for Verizon Communications

Escalation calls for billing and customer engagement

Subject Matter Expert, Sr. Advisior

Teleperformance
05.2023 - 04.2024
  • Mentored junior team members, contributing to their professional growth and development.
  • Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
  • Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
  • Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.

German Communications Officer

Plasser India Pvt. Ltd
12.2018 - 08.2022
  • Company Overview: Plasser & Theurer is the only manufacturer in the world that offers a complete range of machines for laying and maintenance of railway tracks.
  • Incorporation of UIC (railway) norms and ISO regulations in the technical translation process for Indian Railways and Metro systems.
  • Translation quality control of Work Orders and Engineering Drawings.
  • Interpretation of engineering database in German.
  • Offshore correspondence regarding engineering database and post commissioning documentation for Indian Railways and Metro systems.
  • CFT support and expat coordination.
  • Translation support to machine assembly analysis and electronic system databases.
  • German language training and intercultural liaison.
  • Plasser & Theurer is the only manufacturer in the world that offers a complete range of machines for laying and maintenance of railway tracks.

German Content Management QA Lead

Iksula India
06.2016 - 05.2018
  • Company Overview: wayfair.de
  • Wayfair.de

Project Management Analyst - German

Springer Nature
10.2014 - 06.2016
  • Company Overview: springer.com
  • Springer.com

German language training - Guest faculty for MBA cadre

JSPM Institutes
05.2014 - 05.2016

German Analyst - offshore correspondence and logistical monitoring

IBM
08.2013 - 10.2014

Construction Incharge

Fort Deccan-Germanic
10.2009 - 05.2013
  • Designed and executed a construction project by application of CAE softwares.
  • Structure designed and tested using CATIA V5, Ansys V10.

CAE Designer and civil construction contractor

Fort Deccan-Germanic
10.2009 - 05.2013

Education

Zertifikat Deutsch ZDC1 - undefined

Goethe Bangalore, Bangalore
05.2013 - Current
Appeared

Zertifikat Deutsch ZDB1 - undefined

Goethe Mumbai, Mumbai
01.2009 - 05.2009
Gut

BCA - undefined

University of Mysore, Mysore
01.2022 - Current
Ongoing

BE-Mechanical - undefined

MIT-Aurangabad, Aurangabad
07.2000 - Current
Ongoing

Data Analyst - undefined

Google
12.2021 - Current
Google Certifications

Machine Translations - undefined

University of Karlsruhe
02.2022 - Current
University Certification

Machine Learning - undefined

Cloudx-IIT Roorkee
05.2000 - Current
Institute Certification

Artificial Intelligence - undefined

University of Helsinki
05.2000 - Current
University Certification

Skills

Technical Translations

Certification

ZDB1 German level 3, Goethe Mumbai, 03/01/09 - 04/30/09

Accomplishments

  • Construction Incharge, Fort Deccan-Germanic, 10/01/09 - 05/31/13, Designed and executed a construction project by application of CAE softwares. Structure designed and tested using CATIA V5, Ansys V10.
  • Best Cadet-Class Gold, NCC 36 Maharashtra Battalion Pune, 11/01/97 - 11/30/97, Exemplary Paramilitary Skills.
  • UIC norms incorporation in German translations, Plasser India Pvt. Ltd, 08/01/18 - Present, Quality lead for the development of the translation procedures using UIC norms.
  • Offshore Publication Content Management, Springer Nature, 10/01/14 - 06/30/16, Springer Standard achieved in delivery of content & publishing.

Honor Awards

Best Cadet - Class Gold, 11/01/97 - 11/30/97, 36 Maharashtra Battalion Pune

Software

Python

Interests

Mountaineering

Motorcycles

Timeline

Account Manager | Servify-Samsung Europe - Teleperformance
11.2024 - Current
Sr. Advisor - Accenture
04.2024 - 11.2024
Subject Matter Expert, Sr. Advisior - Teleperformance
05.2023 - 04.2024
University of Karlsruhe - Machine Translations,
02.2022 - Current
University of Mysore - BCA,
01.2022 - Current
Google - Data Analyst,
12.2021 - Current
German Communications Officer - Plasser India Pvt. Ltd
12.2018 - 08.2022
German Content Management QA Lead - Iksula India
06.2016 - 05.2018
Project Management Analyst - German - Springer Nature
10.2014 - 06.2016
German language training - Guest faculty for MBA cadre - JSPM Institutes
05.2014 - 05.2016
German Analyst - offshore correspondence and logistical monitoring - IBM
08.2013 - 10.2014
Goethe Bangalore - Zertifikat Deutsch ZDC1,
05.2013 - Current
Construction Incharge - Fort Deccan-Germanic
10.2009 - 05.2013
CAE Designer and civil construction contractor - Fort Deccan-Germanic
10.2009 - 05.2013
Goethe Mumbai - Zertifikat Deutsch ZDB1,
01.2009 - 05.2009
MIT-Aurangabad - BE-Mechanical,
07.2000 - Current
Cloudx-IIT Roorkee - Machine Learning,
05.2000 - Current
University of Helsinki - Artificial Intelligence,
05.2000 - Current

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Saurabh DeshmukhGerman Communications Officer