Saurabh Koul
HVAC Professional
Gurugram
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
11
11
years of professional experience
Work History
Manager - Service Sales
Carrier Airconditioning & Refrigeration
09.2022 - 03.2025
- Led end-to-end Service Sales for Chillers, driving warranty-to-AMC conversions, AMC recapture, Service Repair Sales & Service Upgrade Sales like ATCS, VFD Retrofit, EC Fans, Cooling Tower Upgrades & Compressor Overhauls.
- Delivered USD 1.7M revenue in 2025 and USD 1.4M in 2024, consistently exceeding annual business targets.
- Secured strategic, high-value AMC and SR Upgrade orders, including AIIMS Jhajjar (USD 400K AMC), AIIMS Bilaspur (USD 320K AMC), and DTF ATCS upgrade order (USD 150K), strengthening Carrier’s presence in marquee government and institutional projects.
- Recognized with Most Prestigious Win Award & Best Recapture Award for two consecutive years (2023 & 2024) for exceptional sales performance.
- Managed end-to-end service sales lifecycle in Salesforce, including lead tracking, deal progression, contract visibility, and win/loss analysis.
- Played a key role in the NCR Mega City Project, a strategic initiative led by the Global Service Head – Carrier, focusing on month-wise booking and revenue tracking, service growth planning, and execution governance.
- Conducted SWOT analysis and market diagnostics for NCR Mega City accounts to identify gaps, risks, and growth levers, driving targeted AMC, recapture, and upgrade strategies.
- Developed and implemented data-driven service sales strategies to improve booking velocity, revenue predictability, and penetration of service offerings across major NCR customers.
Assistant Manager - Service Sales
Blue Star Ltd
07.2018 - 09.2022
- Responsible for AMC sales growth and Market Share of AMC business to achieve annual booking and sales figures
- Responsible for retaining existing AMC business
- Ensure timely submission of offers for retention and acquisition of business
- Responsible for managing customer relationships & customer satisfaction levels
- Regular follow ups and weekly visits with customers to generate leads and convert them into potential business opportunities for organization
- Maintain database as per company standards to generate leads in near future
- Responsible to deal with prime customers like DLF, Cushman and Wakefield, AIIMS, Jones Lang LaSalle, Maruti Suzuki India Ltd & act as a single point of contact for coordination related to customers
- Coordinating/Team Work with site engineers & supply chain to ensure fulfillment of order to customer satisfaction
- Responsible for handling operation contracts and ensure manpower compliance are met as per labour laws and minimum wages
- Responsible for timely collection of payment from customers & recovery of old outstanding/write offs
- Responsible for negotiating with customers on rates and offerings.
- Reduce financial discrepancies to minimize threats to health and productivity of business.
- Developed strategy to increase sales and drive profits.
- Compiled financial data to comply with budget.
- Reviewed sales and gross profit report to assess company efficiency.
Assistant Design & Project Engineer
Biosafe Lab India Pvt. Ltd
08.2016 - 07.2018
- Biosafe lab India Private limited is one of the renowned company engaged in manufacturing, exporting and supplying high quality Biosafety Labs (BSL2/BSL3/BSL4),
- Plant Containment(PCL2/PCL3) ,Arthropod Containment (ACL2/ACL3) , Equipments and Consumables., 1
- Air Conditioning cooling load calculation, Heat Load calculation following ISHRAE and ASHRAE codes
- Preparation of Bill of Quantities(BOQs)/Cost Estimation of project based on specifications given in tender document
- Preparation of DQ(Design Qualification)& IQ(Installation Qualification)
- Calculation of Chilled Water/Hot Water requirement
- Calculation of capacity (KW rating) for heaters and humidifiers
- Calculation of duct area
- Pipe sizing
- AHU Zoning
- Preparing IO Summary for BMS (Building Management System) 10
- Checking duct and diffuser sizes
- Selection of chilled water pumps according to tonnage
- Flow rate, head, motor power
- Calculation of static pressure
- Finalizing quotations of AHUs/Chillers received from various vendors based on their technical specifications
- Prepare AHU Manifold Schematic for Chilled Water & Hot Water
- Calculation of number of lights based on lux requirements
- Calculation of quantities of modular partition, false ceiling panels, covings and external pillars
- Monitor and control projects to ensure they are delivered to budget and schedule
- Establish and manage network and customer accounts for BSL-3 Lab/Clean Room for HVAC work.
Assistant Design Engineer
Korus Engineering Solutions Pvt. Ltd
07.2014 - 08.2016
- Korus is an engineering consultancy organization which provides engineering services to steel industry,across all stages of a project from concept to commissioning
- Preparing Piping Plan and section drawings based on P&ID’s.(Water Piping & Lubrication Piping)
- Preparing BOM (Bill of Materials)
- Preparing technical specifications of cooling towers, pumps, pressure/side stream filters, AirConditioning,valves, pipes & fittings, etc
- Calculations for Pipe size, pressure loss in pipeline, weight of pipe with/without water, selection of channel supports for pipes, cooling towers, PHE, pump power, Blow down/makeup water requirements,foundation height of pumps, FAD of compressors,TR calculation based on heat load, Waterrequirementsfor5
- Preparing P&IDs and studying the P&IDs received from suppliers
- Studying the design data and drawings received from suppliers and prepare comments on them based on our technical specifications
- Preparing Civil Assignment Drawings
- Deciding pipe route by studying the civil drawings
- Study issues of client and prepare comments
- Project coordination with client and various other departments of the company
- Document the entire data of the project and maintain it from time to time
Education
B.Tech - Mechanical Engineering
Punjabi University
Patiala05.2013
12th CBSE - PCM Major
CBSE
Patiala12.2009
10th - All Subjects
CBSE
Patiala12.2007
Certification - Marketing, People & Strategic Management
IIM, Bangalore
06.2021
Certifications
- Account Management : Maintaining Relationships (Issuing Body - Linkedin)
- Mindsets and Strategies for Negotiation Success (Issuing Body - Linkedin)
- Conducting a SWOT analysis (Issuing Body - Linkedin)
Hobbies
- Running
- Gym
- Music
- Movies
- Cooking
- Reading Books
Timeline
Manager - Service Sales
Carrier Airconditioning & Refrigeration
09.2022 - 03.2025
Assistant Manager - Service Sales
Blue Star Ltd
07.2018 - 09.2022
Assistant Design & Project Engineer
Biosafe Lab India Pvt. Ltd
08.2016 - 07.2018
Assistant Design Engineer
Korus Engineering Solutions Pvt. Ltd
07.2014 - 08.2016
B.Tech - Mechanical Engineering
Punjabi University
12th CBSE - PCM Major
CBSE
10th - All Subjects
CBSE
Certification - Marketing, People & Strategic Management
IIM, Bangalore