SAURABH KUMAR PANDEY

• Managed 12 member sales team activities as a team leader to consistently meet required sales quotas.
• Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
• Built lasting relationships with clients through outstanding customer service interactions.
• Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
• Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
• Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
• Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
• Exceeded targets by building, directing, and motivating high-performing sales team.
• Accompanied sales reps in field for ride-alongs to teach, observe and work one-on-one.
• Prepared sales presentations for clients showing success and credibility of products.

• Primary responsibility is to boost sales growth by calling the leads and engaging the Cx with the Product
• Closing the lead onspot and doing all the documentation online and on paper infront of Customer related to loan
• Build customer relationships and try to get references for future potential customer
• Counseling Students of K10, IIT (K12) and UPSC
• Providing Product Knowledge to Customer
• Working with retention team for increasing customer retention rate
• Working Closely with Finance approval Team for FinopsApproval
• Doing Documentation from starting to end of the laon ( e nach,, Physical Manadate )

• Help customers with complaints and questions mainly of payment failure.

• Tracking weekly, monthly, and quarterly performance and sales metrics

• Maintaining a positive, empathetic and professional attitude toward customers at all times.

• Responding promptly to customer inquiries and managing Pre sale and Post sales services.

• Doing Online Documentation process .

• Communicating with customers through various channels.

• Processing orders, forms, applications, and requests.

• Keeping records of customer interactions, transactions, comments and complaints.

• Managing a team of junior customer service representatives.