Saurabh Kumar Vyas

• Microsoft Azure administration - Microsoft Azure environments, involved in Azure AD Connect configuring virtual machines, Storage accounts and Azure resource groups
• Adds moves, and changes AD Connect, Azure AD - setup, and configuration troubleshooting and implementing
• Strong Endpoint device support experience (i.e
• Desktop computers, laptops, MACs)
• Responsible for IT service delivery for the assigned production floor/Operations by engaging with local infrastructure teams onshore resources/vendors/ managed service providers
• Installation, Configuration, Upgradation and Troubleshooting of various applications (Office 365/MS Outlook, MS office, Adobe, Java, Cisco, Zscaler etc.)
• Having good Knowledge and Experience in Active Directory & Exchange Server (Exchange Control Panel, Exchange Online & Exchange Admin Centre)
• Knowledge on File Servers and troubleshooting DFSN Installation, Configuration and troubleshooting of Windows & Mac OS and Pre-staging
• Experience handling Global Customers
• Good knowledge of ITIL processes
• Systems Architecture and integration experience (specifying hardware, network configuration, etc.)
• Supported remote users worldwide.
• Facilitated calendar and folder sharing permissions.
• Migrations - Mailboxes, Public Folders, User Profiles
• Evaluate end users' privileged access via entitlement reports.
• Cloud AD/Exchange account administration (modify and manage user accounts and group permissions).
• Administrate group memberships and drive access through Active Directory.
• Support, Migrate, Troubleshoot and Install office 365 administration
• Troubleshoot all Microsoft products including - Microsoft Active Directory, Exchange, O365, OWA, and administration changes
• Managing MAC devices using JamF Pro
• Managing Zscaler cloud services (ZIA and ZPA)
• Auditing daily termination tickets actioned by the teams and making sure that all the access are revoked and provide feedbacks to teams
• Access Provisioning and Deprovisioning of BAU application as per the user requests
• Preparing Daily Closure and Pending Ticket reports
• Preparing weekly reports (i.e
• Weekly SLA, Ticket Quality Report)
• Managing team in absence of leads
• Handling escalation calls
• Project Handing: -

1. IE 11 Decommission (Completed):

• Managed the IE Decommission project along with all support teams (Application and Local Support Teams) to check the compatibility of applications with other browsers.
• Tested all the applications' compatibility with other browsers from an IT standpoint and shared the feedback with the application support teams to work on that.
• Followed up with business SPOCs for testing of applications from business standpoint and taken sign off
• I followed up with the applications support team for any browser compatibility issues to fix that.

2. Windows 11 upgrade project:

• Managing the Windows 11 upgrade project, where we have tested all the applications' compatibility with Windows 11.
• Testing the applications with business SPOCs and taking the signoff
• Compiled a list of concerns and corresponding fixes.
• Sharing the updates with management on weekly project call

• Oversaw project development through structured planning and execution.
• Troubleshooting issues like packet drops, latency, throughput, throughout wired and wireless paths.
• Performed setup and configuration for new networking equipment including routers, switches, WLCs, and wireless access points.
• Guaranteed adherence to SLA by initiating link reactivation procedures.
• Handled fiber-related concerns by working closely with major service providers.
• Ensured timely resolution of network concerns in compliance with SLA.
• Project implementation includes active and passive site surveys, working on LLD and HLD, and customer coordination.
• Rectifying and troubleshooting issues arising at the time of implementation.
• Provide support to the entire network related to BAU activities.
• Configured and implemented Cisco ASA firewalls to provide clients with comprehensive security, antivirus protection and virtual network capabilities.
• Designed, implemented, and maintained local area networks (LANs) and wide area networks (WANs) across multiple locations.

• Patched software and installed new versions to eliminate security problems and protect data.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
• Analyzed issues to identify troubleshooting methods needed for quick remediation.
• Served as the primary point of contact for support relating to owned solutions and products.
• Communicated with stakeholders to share critical technical information, and deliver project updates.
• Responded to support requests from end users, and patiently walked individuals through basic troubleshooting tasks.
• Performed root cause analysis of reported issues to enact corrections.